Onsite IT Field Technician for Enterprise Executive Support

Insight Global (United States); Wilton (CT); On-site; USD 34,000 - 39,000; Full time

Job summary

Insight Global is seeking an experienced IT Field Support Technician to provide onsite technical support in a fast-paced corporate environment in Wilton, CT. The role covers Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management, with a strong focus on delivering excellent end-user support to employees and executives.

The ideal candidate has 5+ years of enterprise IT experience, can troubleshoot independently, and will work full-time onsite five days a week on a

Qualifications

• 5+ years of hands-on IT support in corporate/enterprise environments.
• Onsite technical support resolving hardware, software, networking, and user access issues.
• Strong troubleshooting across Windows and macOS.
• Experience with Microsoft 365 apps (Outlook, Teams, OneDrive, Office).
• Experience with common end-user issues: Adobe, printing, peripherals, WiFi.
• Experience supporting iPhones, iPads, and mobile devices.
• Experience with Azure Active Directory (Entra ID) including password resets and provisioning.
• Imaging, configuring, deploying laptops/workstations.
• Onboarding new hires and provisioning equipment.
• Strong customer service and communication; executive support.
• Ability to work independently and own issues; onsite 5 days/week.

Responsibilities

• Provide onsite IT field support for Windows, macOS, and Microsoft 365.
• Troubleshoot hardware, software, networking, and user access issues on-site.
• Assist executives and VIP users with IT needs and device management.
• Configure and image laptops/workstations and onboard new hires.
• Coordinate with security and IT teams for access control and provisioning.

Skills

IT support

Onsite support

Customer service

Executive support

Problem solving

Communication

Independent worker

VIP user support

Windows/macOS

Hardware issues

Tools

Microsoft 365

Azure Entra ID

MDM platforms

Jamf

Microsoft Intune

Apple Business Manager

Workspace ONE

Apple iOS device management

Job description

Insight Global is seeking an experienced IT Field Support Technician to provide onsite technical support in a fast-paced corporate environment in Wilton, CT. The role covers Windows, macOS, Microsoft 365, mobile devices, networking, and endpoint management, with a strong focus on delivering excellent end-user support to employees and executives.

The ideal candidate has 5+ years of enterprise IT experience, can troubleshoot independently, and will work full-time onsite five days a week on a