Corporate Field Services Technician – IT Support

Virtual Company; City of Corning (NY); On-site; USD 28,000 - 29,000; Full time

Job summary

The Fountain Group is actively seeking a Corporate Field Services Technician to deliver hands-on IT support in Corning, NY. This role focuses on hardware and software troubleshooting, ticketing, and customer-facing service in a manufacturing/tech environment.

Ideal candidates have at least 1 year of experience beyond imaging/deployment, with strong communication and the ability to work onsite full-time. The position offers a 1-year contract with potential extension and a 40-hour workweek.

Qualifications

• High School Diploma or GED required; Associate's Degree preferred.
• Minimum 1 year of hands-on hardware troubleshooting and technical support experience beyond basic imaging/deployment.
• Minimum 1 year of customer service or in-person end-user IT support experience.
• Experience troubleshooting computer hardware, software, peripherals, and connectivity issues.
• Familiarity with Windows 11 and Microsoft Office 365.
• Strong technical troubleshooting, problem-solving, and customer engagement skills.
• Excellent communication, organization, and multitasking abilities.
• Ability to work independently, manage service tickets, and provide timely customer follow-ups.

Responsibilities

• Provide onsite and remote technical support for computer hardware, software, applications, and infrastructure.
• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral hardware issues.
• Support Windows 11, Microsoft Office 365, Microsoft Edge, and other business applications.
• Perform Active Directory administration and user account support.
• Troubleshoot Cisco VPN, Citrix connectivity, and endpoint security applications.
• Assist with Microsoft OneDrive, SharePoint, and other cloud-based applications.
• Utilize ServiceNow to manage incidents, service requests, documentation, and ticket resolution.
• Support device imaging, deployment, installation, configuration, and asset management.
• Coordinate with internal IT teams and subject matter experts to resolve technical issues.
• Maintain accurate documentation, follow established IT processes, and meet service-level agreements (SLAs).
• Deliver professional, customer-focused support and communicate ticket status and resolution progress.

Skills

Hardware troubleshooting

Customer service

Windows 11

Microsoft Office 365

End-user IT support

Education

High School Diploma or GED

Associate's Degree preferred

Tools

Active Directory

ServiceNow

MECM

Dameware

LogMeIn

Citrix

Cisco VPN

Job description

Location: Corning, NY (100% Onsite – Corning Valley)
Pay Rate: $20–$21/hour
Contract Duration: 1 year, with potential for extension
Schedule: Monday–Friday, 8:00 AM–5:00 PM (some flexibility may be required)
Interview Process: Initial phone screening followed by one onsite interview

Position Overview

The Fountain Group is currently seeking a Corporate Field Services Technician for a prominent client in the manufacturing and technology industry.

This position is responsible for providing hands‑on technical support to end users, troubleshooting hardware, software, and connectivity issues, and ensuring timely resolution of IT service requests.

The ideal candidate will have at least 1 year of hands‑on computer hardware troubleshooting experience beyond basic imaging and deployment, along with strong customer service and in‑person IT support experience.

Required Qualifications

• High School Diploma or GED required; Associate's Degree preferred.

• Minimum 1 year of hands‑on hardware troubleshooting and technical support experience beyond basic imaging/deployment.

• Minimum 1 year of customer service or in‑person end‑user IT support experience.

• Experience troubleshooting computer hardware, software, peripherals, and connectivity issues.

• Familiarity with Windows 11 and Microsoft Office 365.

• Strong technical troubleshooting, problem‑solving, and customer engagement skills.

• Excellent communication, organization, and multitasking abilities.

• Ability to work independently, manage service tickets, and provide timely customer follow‑ups.

• Must be able to lift equipment weighing up to 40 pounds as required.

Key Responsibilities

• Provide onsite and remote technical support for computer hardware, software, applications, and infrastructure.

• Diagnose, troubleshoot, and resolve desktop, laptop, printer, and peripheral hardware issues.

• Support Windows 11, Microsoft Office 365, Microsoft Edge, and other business applications.

• Perform Active Directory administration and user account support.

• Troubleshoot Cisco VPN, Citrix connectivity, and endpoint security applications.

• Assist with Microsoft OneDrive, SharePoint, and other cloud-based applications.

• Utilize ServiceNow to manage incidents, service requests, documentation, and ticket resolution.

• Support device imaging, deployment, installation, configuration, and asset management.

• Troubleshoot conference room equipment, Cisco WebEx, IP telephony, and printing systems.

• Provide limited corporate mobile device support.

• Assist with hardware ordering, equipment moves, and workstation setup.

• Coordinate with internal IT teams and subject matter experts to resolve technical issues.

• Maintain accurate documentation, follow established IT processes, and meet service-level agreements (SLAs).

• Deliver professional, customer-focused support and communicate ticket status and resolution progress.

Technical Skills & Tools

Experience or familiarity with the following technologies is beneficial:

• Operating Systems & Applications: Windows 11, Microsoft Office 365, Microsoft Edge, Adobe products

• IT Support & Administration: Active Directory, ServiceNow, MECM, USB/PXE Imaging

• Remote Support: Dameware, LogMeIn, Citrix

• Networking & Security: Cisco VPN, Symantec Endpoint Protection, Check Point Endpoint Client

• Cloud Applications: OneDrive, SharePoint, Office 365

• Hardware & Collaboration: Desktop/Laptop Hardware, Printers, Cisco WebEx, IP Telephony, Conference Room Equipment

• IT Operations: Asset Management, Hardware Deployment, Ticket Management, Knowledge Base Documentation

Preferred Certifications

The following CompTIA certifications are preferred but not required:

• CompTIA IT Fundamentals

• CompTIA A+

• CompTIA Cloud+

• CompTIA Mobility+

• CompTIA Network+

• CompTIA Server+

Ideal Candidate Profile

We are seeking an IT Support Technician, Desktop Support Technician, Field Services Technician, or Help Desk Technician who has hands‑on experience diagnosing and resolving hardware‑related issues.

Candidates whose experience is limited to basic computer imaging, device deployment, or equipment swaps without troubleshooting experience may not be the best fit.

Successful candidates will demonstrate strong customer service skills, technical aptitude, ownership of support tickets, and the ability to interact professionally with employees and IT teams in an onsite corporate environment.

Additional Information

Performance will be measured through customer satisfaction, service‑level agreements, ticket resolution times, adherence to documented procedures, and overall technical support quality.