Onsite IT Field Engineer - Windows & Networking Support

Jobtailor; Grand Rapids (MN); On-site; USD 45,000 - 70,000; Full time

Job summary

VC3 seeks an onsite Service Technician to install and configure computer hardware, software, and peripherals at client sites in the Grand Rapids area. You will troubleshoot workstation issues and resolve connectivity problems, including VPN, RDS, and Citrix, while educating clients on best practices.

You must have 2 years of relevant technical experience or 1 year in VC3 roles, with Windows 10/11 and Office 365 expertise, and pass CJIS background checks.

Qualifications

• 2 years of relevant technical experience OR 1 year in Service Technician I or II roles at VC3.
• 2 years of experience managing Windows Client Operating Systems 10 and 11.
• 2 years of experience managing Microsoft/Office 365.
• 2 years of experience with virus and security systems.
• 2 years of experience with TCP/IP, DHCP, and DNS.
• CJIS background checks and post-employment requirements.

Responsibilities

• Drive to client sites as scheduled and communicate delays to the Service Coordinator.
• Install and configure computer hardware, software, and peripherals.
• Troubleshoot onsite workstation and printer issues.
• Provide onsite support for connectivity issues involving ISPs, wireless networks, DHCP, DNS, VPN, RDS, and Citrix.
• Educate clients on technical standards and best practices.
• Identify recurring issues and initiate problem tickets.
• Record complete troubleshooting notes and maintain real-time timesheets.
• Provide hands-on support at client sites across hardware, software, and networks.
• Ensure timely issue resolution and consistent client communication.

Skills

Windows OS management

Microsoft Office 365 management

TCP/IP, DHCP, DNS

Onsite technical support

Troubleshooting

Network connectivity

Security systems management

Tools

VPN

RDS

Citrix

Wireless networks

ISPs

Job description

VC3 seeks an onsite Service Technician to install and configure computer hardware, software, and peripherals at client sites in the Grand Rapids area. You will troubleshoot workstation issues and resolve connectivity problems, including VPN, RDS, and Citrix, while educating clients on best practices.

You must have 2 years of relevant technical experience or 1 year in VC3 roles, with Windows 10/11 and Office 365 expertise, and pass CJIS background checks.