Field Engineer Onsite at VC3

Wayne State University; Grand Rapids (MN); On-site; USD 45,200 - 52,700; Full time

Benefits offered by this job

Flexible working arrangements

401(k) matching

Employee Assistance Program

Professional development opportunities

Company-paid time off

Job summary

A managed IT services company in Grand Rapids is seeking a dedicated technician to provide hands-on support at client locations, ensuring timely resolution of technical issues across hardware and software. The role involves installing equipment, troubleshooting onsite issues, and collaborating with technical teams. Ideal candidates will have a valid driver's license, strong troubleshooting skills, and mechanical aptitude. The company offers flexibility in work arrangements and a supportive, people-first culture.

Qualifications

• Familiarity with troubleshooting technical issues.
• Valid driver's license and vehicle access required.
• Ability to collaborate effectively with technical staff.

Responsibilities

• Provide hands-on support at client sites for technical issues.
• Install and set up new hardware and software.
• Maintain accurate timesheets and documentation of troubleshooting procedures.

Skills

Troubleshooting skills

Understanding of networking concepts

Mechanical aptitude

Job description

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Please note that this role requires candidates to be based in Grand Rapids, Minnesota.
At VC3, we don’t just solve IT problems — we own them. We serve hundreds of municipalities and organizations across the United States and Canada, bringing IT to the people who need it most. We believe in earning trust, having a growth mindset, and delivering excellence every single time.
We're a team of doers, builders, and tech whisperers who live by 4 core values:
Go Beyond | Own It | Be Curious | Serve as One
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.

The Impact you will have

In this role, you’ll provide hands‑on support at client sites, resolving technical issues across hardware, software and networks. You will ensure client success through timely resolution and consistent communication. You will understand and follow the VC3 Way, our set of standards and processes to ensure a predictable result for the customer.

What you will be doing

• Drive to client sites as scheduled while adhering to appointment schedules and promptly communicating any delays to the Service Coordinator
• Install and set up new computer hardware, software and peripherals
• Troubleshoot and resolve onsite issues related to workstations and printers
• Collaborate with VC3 technical staff as onsite support for connectivity issues including ISPs, wireless networks, DHCP, DNS, and remote access technologies including VPN, RDS and Citrix
• Educate and guide VC3 clients on technical standards and best practices
• Identify recurring issues and initiate problem tickets for them
• Make recommendations to the VC3 team for improvements of supported hardware and software
• Maintain accurate and real time timesheets, record complete and accurate notes of troubleshooting and communication with clients
• Participate in the on‑call rotation (1 week every 3‑4 months)
• Additional duties as assigned

The tools you bring

• Full‑time access to a vehicle, a valid driver's license, and no driving restrictions. Business class insurance for the vehicle if residing in Canada
• Technical Experience: Familiarity with troubleshooting, system operations, or related technical tasks.
• Networking Knowledge: Understanding of basic networking concepts and protocols.
• Mechanical Aptitude: Interest in mechanical systems and a passion for hands‑on problem‑solving.
• Go Beyond – you take that extra step to create moments that are unexpected but appreciated.
• Own It – You have the courage to do what's right, the resolve to take responsibility, and the grit to cross the finish line.
• Be Curious – You challenge the status quo and aim for continuous improvement and constant learning.
• Serve as One – You believe that together, we are greater than the sum of our individuals, and that teamwork is essential to success.

What’s in it for you

• Flexibility – We’re remote‑first, but not remote‑only. Some roles include an onsite component, depending on team needs. We aim to give you the flexibility to do your best work, plus company‑paid time off to help you thrive in work and in life.
• Well‑being & Support – Caring for our team goes beyond the workday. We offer a range of benefits to support your overall well‑being, from mental health and leave support through our Employee and Family Assistance Program, to financial wellness through company‑matched 401(k)/RRSP plans. Whether it’s today’s needs or tomorrow’s goals, we’ve got you covered.
• Grow with Us – Whether you’re just getting started or ready to take the next step, we are committed to investing in your growth. We offer structured development through our Leadership Academy, monthly learning sessions, mentorship programs, learning reimbursements, internal career fairs, job shadowing, and personalized career‑pathing to support internal mobility.
• People‑First Culture – We live our values, support each other, and create a space where everyone belongs. We have a common goal of doing work that matters, with autonomy, recognition, and a mission to serve those who serve.
• Transparent Leadership – From open communication to clear company goals, our leaders are involved, and our managers are here to support your growth every step of the way.
• The specific salary offered to a candidate may be influenced by a variety of factors including the candidate's experience, their education and work location. Pay Transparency: $45,200.00 - $52, 700.00 USD

Applicant selected will be subject to a criminal and department of motor vehicles background checks and must meet Criminal Justice Information Systems (CJIS) requirements post‑employment.

Thank you for your interest in VC3. We appreciate all applications; however, only those candidates selected for an interview will be contacted.

About VC3

VC3 offers Managed IT Services, Private Cloud Services, Hosted VoIP, Custom Web Applications, SharePoint Consulting, and Website Design & Hosting.
VC3 has more than 25 years of experience providing a full range of Information Technology Solutions and Services to hundreds of municipalities and organizations throughout the United States and Canada. The technologies needed by our customers have changed many times over the years, but our focus has always stayed the same: connect the best technologies with our experienced and talented engineers, programmers, web designers and support specialists to deliver solutions that take our customers to the next level of productivity and results.
We pride ourselves on making IT personal, making IT easy, and getting IT right. And it all starts with our talented team that is committed to raising the bar.