Onsite IT End User Support Specialist IV

Conduent; East Lansing (MI); On-site; USD 22,000 - 32,000; Full time

Benefits offered by this job

Benefits from day one

Paid time off

Paid training

Career growth

Paid holidays

Job summary

Conduent is seeking an IT End User Support Associate IV in East Lansing, MI for onsite work. The role focuses on help desk support, user account administration, desktop support, ServiceNow ticket management, and customer service in a Windows-based environment.

Responsibilities include providing first-level technical support, managing user accounts and access, resolving incidents with SNOW, troubleshooting issues, and supporting desktop deployment.

Qualifications

• High School diploma or GED required.
• Background and fingerprinting required.
• Proficient with Windows OS and general IT concepts.
• Strong troubleshooting and problem-solving abilities.
• Self-directed and able to work independently.

Responsibilities

• Provide first-level technical support for user access, authentication, application, and workstation issues.
• Manage user accounts, access permissions, and provisioning/deprovisioning activities across enterprise systems and Windows environments.
• Use ServiceNow (SNOW) and other enterprise tools to track and resolve incidents and service requests.
• Troubleshoot software, hardware, and account-related issues, escalating more complex matters when necessary.
• Support workstation imaging, deployment, configuration, and desktop support functions.
• Assist with audits and maintain accurate records to support compliance requirements.
• Create reports and provide support for internal applications and process improvements.
• Partner with cross-functional teams to deliver quality IT support and customer service.

Skills

Troubleshooting

Customer service

Education

High School diploma or GED

Job description

Conduent is seeking an IT End User Support Associate IV in East Lansing, MI for onsite work. The role focuses on help desk support, user account administration, desktop support, ServiceNow ticket management, and customer service in a Windows-based environment.

Responsibilities include providing first-level technical support, managing user accounts and access, resolving incidents with SNOW, troubleshooting issues, and supporting desktop deployment.