Onsite IT Support Specialist — End-User & Ops Tech

Dorman Products; Portland (TN); On-site; USD 28,000 - 38,000; Full time

Benefits offered by this job

Medical, dental, vision

Paid time off

401k with company match

Employee stock purchase plan

Job summary

Dorman Products is seeking an IT Field Support Specialist to serve as the onsite technology representative, delivering exceptional end-user experiences while supporting enterprise initiatives, facility operations, and critical systems.

The role is on site Monday through Friday, 8AM to 4:30PM, supporting endpoint devices, printers, networking, and SAP-related services, with opportunities to participate in office moves, expansions, and technology deployments.

Qualifications

• 0-3 years of IT experience.
• Associate degree in Information Technology or related field preferred.
• Equivalent combination of education and experience considered.

Responsibilities

• Provide on-site IT end-user support for endpoint devices, printers, scanners, RF devices, and conferencing solutions.
• Handle equipment deployment, replacement, refresh, and lifecycle activities.
• Resolve incidents and fulfill service requests according to established SLAs.
• Support infrastructure, networking, security, and application teams as needed.
• Participate in office moves, facility expansions, and technology refresh projects.
• Assist with evenings/weekends maintenance windows and go-live activities.
• Maintain site documentation, runbooks, SOPs, and knowledge articles.
• Engage with site leadership and business partners to build trusted relationships.

Skills

IT support

Customer service

Communication skills

End-user support

Education

Associate degree in IT

Equival ent combination of education and experience

Job description

Dorman Products is seeking an IT Field Support Specialist to serve as the onsite technology representative, delivering exceptional end-user experiences while supporting enterprise initiatives, facility operations, and critical systems.

The role is on site Monday through Friday, 8AM to 4:30PM, supporting endpoint devices, printers, networking, and SAP-related services, with opportunities to participate in office moves, expansions, and technology deployments.