IT Help Desk Associate: Responsive IT Support

Peckham; Lansing (MI); On-site; USD 38,000 - 52,000; Full time

Job summary

Peckham in Lansing, MI is seeking a Service Desk Associate to receive, troubleshoot, and resolve customer inquiries in line with service level guidelines. You will monitor ticket queues, communicate clearly with customers and IT staff, and assist with imaging and deploying workstations to end users.

The role requires a proactive, detail-oriented approach, strong communication skills, and the ability to work both independently and with teammates.

Qualifications

• At least 18 years old.
• Access to reliable transportation.
• Ability to work independently and in teams.

Responsibilities

• Receive, troubleshoot, and resolve customer inquiries within service levels.
• Monitor ticket queues and inboxes; prioritize by impact and urgency.
• Image workstations and deploy systems; maintain knowledge base documentation.

Skills

Interpersonal skills

Customer service

Clear communication

Education

High School Diploma or GED

Tools

Microsoft Teams

Microsoft SharePoint

Remote desktop tools

Job description

Peckham in Lansing, MI is seeking a Service Desk Associate to receive, troubleshoot, and resolve customer inquiries in line with service level guidelines. You will monitor ticket queues, communicate clearly with customers and IT staff, and assist with imaging and deploying workstations to end users.

The role requires a proactive, detail-oriented approach, strong communication skills, and the ability to work both independently and with teammates.