Onsite IT Service Desk Associate | Customer Support

Peckham, Inc.; Lansing (MI); On-site; USD 20,000 - 29,000; Full time

Benefits offered by this job

11 paid holidays

Paid time off & sick time

Medical with HSA options

Dental, vision, life insurance

Career development

On-the-job support

Job summary

Peckham, Inc. is seeking a Service Desk Associate to receive, troubleshoot, and resolve customer inquiries in a fast-paced Lansing, MI environment.

The role requires coordinating ticket queues, communicating clearly with customers and IT staff, and following established processes to deliver consistent, high-quality support. The position emphasizes proactive multitasking, documentation, and maintaining organized workstations.

Qualifications

• Must be at least 18 years old.
• High School Diploma or GED.
• Access to reliable transportation.
• Ability to work independently and collaboratively.
• Strong interpersonal skills to work with customers.

Responsibilities

• Receive, troubleshoot, and resolve customer inquiries within established service level guidelines.
• Monitor ticket queues and inbox for incoming requests and incidents.
• Clear and concise communication both in writing and verbally, with customers and other IT staff.
• Prioritize incoming requests and incidents by looking at impact and urgency.
• Create and maintain knowledge base articles and documentation.
• Follow established processes and procedures to support customers.
• Image workstations and deploy systems to end users.
• Maintain a safe and clean work environment.
• Other related duties as assigned.

Skills

Interpersonal skills

Customer service

Team collaboration

Education

High School Diploma or GED

Tools

Microsoft Teams

Microsoft SharePoint

Remote desktop tools

Job description

Peckham, Inc. is seeking a Service Desk Associate to receive, troubleshoot, and resolve customer inquiries in a fast-paced Lansing, MI environment.

The role requires coordinating ticket queues, communicating clearly with customers and IT staff, and following established processes to deliver consistent, high-quality support. The position emphasizes proactive multitasking, documentation, and maintaining organized workstations.