Onsite End-User IT Support Specialist (Contract)

Motion Recruitment; Austin (TX); On-site; USD 65,000 - 75,000; Full time

Benefits offered by this job

Medical Insurance

Health & Dependent Care FSA

Voluntary Life Insurance

Long-Term Disability Insurance

Short-Term Disability Insurance

Hospital Indemnity Insurance

Legal/Identity Protection Plans

529 College Saver Plan

Job summary

Motion Recruitment Partners is seeking an End User Services Specialist to join the IT team onsite. You will deliver Tier 1/2 technical support and manage onboarding/offboarding, device provisioning, and IAM/MDM tasks.

You will coordinate with security teams on patches and maintain assets and licenses. The role requires 2+ years in enterprise IT support, strong Windows/macOS skills, and experience with Okta/AD, Jamf Pro, Intune, and cloud collaboration tools.

Qualifications

• Bachelor's degree in Information Technology, Computer Science, or equivalent.
• 2+ years delivering IT support in an enterprise environment.
• Experience troubleshooting macOS and Windows in an enterprise network.
• IAM and MDM experience with Okta, AD, Jamf Pro, Intune.
• Experience supporting Google Workspace, Slack, Zoom, Jira/Confluence.

Responsibilities

• Provide Tier 1/2 IT support for hardware, software, networking, and OS.
• Handle onboarding/offboarding, device setup, and account provisioning (Okta/AD).
• Manage incidents in ITSM tools with SLAs.
• Support cloud apps and collaboration tools (G Workspace, Slack, Zoom, M365).
• Coordinate patches and endpoint security with security teams.
• Track hardware, peripherals, and licenses; arrange replacements and refreshes.
• Create/update internal knowledge base and SOPs.

Skills

Customer focus

Excellent communication

Problem solving

Detail oriented

Education

Bachelor's degree in IT or CS

Tools

Okta

Active Directory

Jamf Pro

Microsoft Intune

Google Workspace

Slack

Zoom

Jira/Confluence

Job description

Motion Recruitment Partners is seeking an End User Services Specialist to join the IT team onsite. You will deliver Tier 1/2 technical support and manage onboarding/offboarding, device provisioning, and IAM/MDM tasks.

You will coordinate with security teams on patches and maintain assets and licenses. The role requires 2+ years in enterprise IT support, strong Windows/macOS skills, and experience with Okta/AD, Jamf Pro, Intune, and cloud collaboration tools.