Desktop technician

GCS Recruitment Specialists; Baltimore (MD); On-site; USD 42,000 - 65,000; Full time

Job summary

GCS Recruitment Specialists is seeking a reliable Desktop technician to provide onsite IT support for Operations facilities. The role covers end-user devices, printers, networking equipment, and OT environments, with strong troubleshooting and independent work required.

The technician will image and deploy laptops/desktops, support Windows 11 and Linux, and follow documented SOPs while adhering to SLAs. On-call rotations and site shift schedules are expected.

Qualifications

• 1 year of hands-on IT support experience.
• Experience imaging and deploying laptops.
• Printer troubleshooting and support.
• Basic networking concepts.
• Windows 11 and Linux operating systems.
• Experience with ticketing systems.
• Strong troubleshooting and customer service skills.

Responsibilities

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, OS, and application issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network printers.
• Perform basic networking troubleshooting and cabling issues.
• Respond to equipment failures and restore service following SOPs.
• Assist with asset management and lifecycle activities.
• Work tickets and service requests within SLA.
• Execute Change Management activities according to procedures.
• Respond to emergent technical events and escalate when needed.

Skills

Laptop imaging and deployment

Printer troubleshooting

Networking basics

Windows 11

Linux

Ticketing system

Customer service

SOP adherence

On-call readiness

Job description

Position Overview

We are seeking a reliable and customer-focused Desktop technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands‑on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on‑call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application‑related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network‑connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher‑level intervention

Required Qualifications

• Minimum 1 year of hands‑on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem‑solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large‑scale enterprise environments
• Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.