Desktop technician

GCS Recruitment; Dundalk (MD); Vor Ort; USD 42.000 - 56.000; Vollzeit

Zusammenfassung

GCS Recruitment Specialists is seeking a reliable Desktop Technician to provide onsite IT support for Operations facilities in Dundalk, MD. The role focuses on end-user devices, printers, and basic networking within Windows 11 and Linux environments.

This hands-on position requires strong troubleshooting, ability to work independently, and willingness to participate in on-call rotations and shift schedules; prior experience with ticketing systems and documented SOPs is preferred.

Qualifikationen

• Minimum 1 year of hands-on IT support experience.
• Experience with laptop imaging and deployment.
• Printer troubleshooting and support experience.
• Basic networking concepts and troubleshooting.
• Windows 11 operating systems.
• Linux operating systems.
• Experience working in a ticketing system environment.
• Strong troubleshooting and problem-solving skills.
• Ability to follow documented procedures and SOPs.
• Excellent communication and customer service skills.

Aufgaben

• Image, configure, deploy, and maintain laptops and desktop systems.
• Provide technical support for Windows 11 and Linux environments.
• Troubleshoot hardware, operating system, and application-related issues.
• Support user onboarding and workstation setup activities.
• Diagnose and resolve printer issues, including network-connected printers.
• Perform basic networking troubleshooting, including connectivity and cabling issues.
• Respond to equipment failures and restore service following SOPs.
• Assist with asset management and equipment lifecycle activities.
• Work assigned support tickets and service requests within SLA requirements.
• Execute Change Management activities according to established procedures.
• Respond to emergent technical events impacting site operations.
• Escalate complex issues when resolution steps are unclear.

Kenntnisse

Hands-on IT support

Troubleshooting

Customer service

Communication

Ausbildung

CompTIA A+ Certification

Tools

Windows 11

Linux

Printer troubleshooting

Laptop imaging

Jobbeschreibung

Position Overview

We are seeking a reliable and customer-focused Desktop technician to provide onsite technical support for Operations facilities. The successful candidate will support end-user computing devices, printers, networking equipment, and operational technology environments while following established technical procedures and service-level expectations.

This role is hands‑on and requires strong troubleshooting skills, the ability to work independently, and a willingness to participate in on‑call rotations and site shift schedules.

Key Responsibilities

End User Support

• Image, configure, deploy, and maintain laptops and desktop systems
• Provide technical support for Windows 11 and Linux environments
• Troubleshoot hardware, operating system, and application‑related issues
• Support user onboarding and workstation setup activities

Hardware & Infrastructure Support

• Diagnose and resolve printer issues, including network‑connected printers
• Perform basic networking troubleshooting, including connectivity and cabling issues
• Respond to equipment failures and restore service following documented SOPs
• Assist with asset management and equipment lifecycle activities

Operational Support

• Work assigned support tickets and service requests within SLA requirements
• Execute Change Management (CM) activities according to established procedures
• Respond to emergent technical events impacting site operations
• Escalate complex issues when resolution steps are unclear or require higher‑level intervention

Required Qualifications

• Minimum 1 year of hands‑on IT support experience
• Experience with:
• Laptop imaging and deployment
• Printer troubleshooting and support
• Basic networking concepts and troubleshooting
• Windows 11 operating systems
• Linux operating systems
• Experience working within a ticketing system environment
• Strong troubleshooting and problem‑solving skills
• Ability to follow documented procedures and technical SOPs
• Excellent communication and customer service skills

Preferred Qualifications

• CompTIA A+ Certification
• Background supporting:
• Experience working in large‑scale enterprise environments
• Familiarity with change management processes

GCS is acting as an Employment Business in relation to this vacancy.