Onsite IT Desktop Support Tech: Windows 11 & Microsoft 365

Computer Task Group; City of Corning (NY); Presencial; USD 23.000 - 33.000; Tempo integral

Resumo da vaga

CTG, a Fortune 500 client partner, is hiring an IT Desktop Support Technician to provide hands-on support in Corning, NY. You’ll troubleshoot Windows 11 and Microsoft 365 issues, and diagnose hardware problems with PCs, printers, and peripherals.

This W2 contract role requires commuting on-site, Monday–Friday, 8 a.m.–5 p.m. Pay is up to $20.60 per hour, based on experience. You’ll work with IT teams and use tools like ServiceNow, MECM, Dameware, and LogMeIn.

Qualificações

• Requires hands-on hardware troubleshooting beyond imaging.
• Customer service experience with in-person technical support.
• Experience with Windows 11, Microsoft 365, and enterprise apps.
• Ability to follow documented procedures and escalate when needed.
• Clear communication with employees and teammates.
• High school diploma or GED.
• Ability to lift up to 40 pounds.

Responsabilidades

• Provide in-person and remote technical support for desktops, laptops, printers, peripherals, and conference room devices.
• Troubleshoot Windows 11, Microsoft 365, Active Directory, and enterprise apps; resolve network/VPN/Citrix/Webex issues.
• Image and configure computers, deploy software, and coordinate equipment deployments.
• Manage incidents in ServiceNow; use MECM, Dameware, and LogMeIn for remote support.
• Own tickets through resolution; document work and meet SLAs.
• Maintain asset inventories and collaborate with other teams on escalations.

Conhecimentos

PC hardware

Printer troubleshooting

Customer service

Windows 11

Microsoft 365

Active Directory

ServiceNow

Remote support

Ticket management

Documentation

Formação

High school diploma

Ferramentas

MECM

Dameware

LogMeIn

Descrição da vaga

CTG, a Fortune 500 client partner, is hiring an IT Desktop Support Technician to provide hands-on support in Corning, NY. You’ll troubleshoot Windows 11 and Microsoft 365 issues, and diagnose hardware problems with PCs, printers, and peripherals.

This W2 contract role requires commuting on-site, Monday–Friday, 8 a.m.–5 p.m. Pay is up to $20.60 per hour, based on experience. You’ll work with IT teams and use tools like ServiceNow, MECM, Dameware, and LogMeIn.