IT Desktop Support Technician (Onsite)

Computer Task Group; City of Corning (NY); On-site; USD 23,000 - 33,000; Full time

Job summary

CTG, a Fortune 500 client partner, is hiring an IT Desktop Support Technician to provide hands-on support in Corning, NY. You’ll troubleshoot Windows 11 and Microsoft 365 issues, and diagnose hardware problems with PCs, printers, and peripherals.

This W2 contract role requires commuting on-site, Monday–Friday, 8 a.m.–5 p.m. Pay is up to $20.60 per hour, based on experience. You’ll work with IT teams and use tools like ServiceNow, MECM, Dameware, and LogMeIn.

Qualifications

• Requires hands-on hardware troubleshooting beyond imaging.
• Customer service experience with in-person technical support.
• Experience with Windows 11, Microsoft 365, and enterprise apps.
• Ability to follow documented procedures and escalate when needed.
• Clear communication with employees and teammates.
• High school diploma or GED.
• Ability to lift up to 40 pounds.

Responsibilities

• Provide in-person and remote technical support for desktops, laptops, printers, peripherals, and conference room devices.
• Troubleshoot Windows 11, Microsoft 365, Active Directory, and enterprise apps; resolve network/VPN/Citrix/Webex issues.
• Image and configure computers, deploy software, and coordinate equipment deployments.
• Manage incidents in ServiceNow; use MECM, Dameware, and LogMeIn for remote support.
• Own tickets through resolution; document work and meet SLAs.
• Maintain asset inventories and collaborate with other teams on escalations.

Skills

PC hardware

Printer troubleshooting

Customer service

Windows 11

Microsoft 365

Active Directory

ServiceNow

Remote support

Ticket management

Documentation

Education

High school diploma

Tools

MECM

Dameware

LogMeIn

Job description

CTG is hiring an IT Desktop Support Technician for a W2 contract with a longstanding Fortune 500 client in Corning, NY. You’ll provide hands-on support to employees, troubleshoot Windows 11 and Microsoft 365 issues, and diagnose hardware problems with PCs, printers, and peripherals.

Location: Corning, NY. Candidates must be able to commute to and work onsite in Corning

Schedule: Monday through Friday, 8 a.m. to 5 p.m.

Employment type: W2 contract

Pay: up to $20.60 per hour (based on experience)

What You’ll Do

• Provide in-person and remote technical support for desktops, laptops, printers, peripherals, corporate mobile devices, conference room equipment, and IP phones.

• Troubleshoot Windows 11, Microsoft 365, Active Directory, and enterprise applications. Resolve issues involving network access, VPN, Citrix, Webex, and endpoint security.

• Image and configure computers, deploy software, order hardware, and coordinate equipment installations, moves, and deployments.

• Manage incidents and service requests in ServiceNow. Use endpoint management and remote support tools such as MECM, Dameware, and LogMeIn.

• Own assigned tickets through resolution or escalation. Keep users informed, document your work, and meet service-level expectations.

• Maintain accurate asset inventories and service records, and work with other technical teams on escalations and projects.

Required Qualifications

• At least 1 year of hands-on experience diagnosing and resolving hardware issues on PCs, printers, or peripherals, including work beyond standard imaging and deployment.

• At least 1 year of customer service experience that includes direct, in-person technical support.

• Experience troubleshooting desktop hardware, software, and Microsoft applications.

• Ability to follow documented procedures, recognize when to elevate an issue, and manage competing priorities.

• Clear communication skills and the ability to work with employees, technical teams, and management.

• High school diploma or GED.

• Ability to lift and move equipment weighing up to 40 pounds as needed.

Preferred Qualifications

• Associate degree.

• CompTIA A+ certification.

About CTG

CTG, a Cegeka company, delivers IT and business solutions that enhance clients’ digital agility, empowering them to seize new opportunities and overcome any challenge. Backed by more than 60 years’ experience and a commitment to being a reliable, results-driven partner, we work shoulder to shoulder with clients to shape digital together. Our vision is to be an indispensable partner to our clients and the preferred career destination for digital and technology experts. With more than 9,000 team members in over 15 countries, we combine global expertise with local insight to deliver innovative solutions. We operate across the Americas, Europe, and India, working with over 3,000 clients in many of today's highest-growth industries.

Together, we shape what’s next—working shoulder to shoulder to deliver impactful solutions for our clients and society. Our culture is built by the people who work at CTG, the values we hold, and the actions we take. It's a living, breathing thing that is renewed every day through the ways we engage with each other, our clients, and our communities. At CTG, you’ll find a workplace where you are encouraged to grow, supported in your ambitions, and empowered to shape your own career journey. For more information, visit www.ctg.com .

CTG will consider for employment all qualified applicants including those with criminal histories in a manner consistent with the requirements of all applicable local, state, and federal laws (https://app.jjkellerlaborlawposters.com/posters/47CA3D44-BAE1-419C-B36D-4487C9A0D66B?mapView=mapEnglishView) .

CTG is an Equal Opportunity Employer. CTG will assure equal opportunity and consideration to all applicants and employees in recruitment, selection, placement, training, benefits, compensation, promotion, transfer, and release of individuals without regard to race, creed, religion, color, national origin, sex, sexual orientation, gender identity and gender expression, age, disability, marital or veteran status, citizenship status, or any other discriminatory factors as required by law. CTG is fully committed to promoting employment opportunities for members of protected classes.