IT Desktop & PC Deployment Technician — Windows 11

TEKsystems; Cleveland (OH); On-site; USD 22,000 - 23,000; Full time

Job summary

TEKsystems is seeking IT Technicians to support a large Healthcare System around Cleveland, OH. The role focuses on upgrading to Windows 11, replacing old PCs, and providing on-site IT support on first shift.

The position is contract-to-hire, onsite in Cleveland, with pay between $16.00 and $17.00 per hour. Benefits eligibility varies by classification, and the company emphasizes growth within IT and strong customer service.

Qualifications

• Entry-level to mid-level IT support experience welcomed.
• Willingness to grow within IT support roles.
• Ability to work on-site in Cleveland, OH.

Responsibilities

• Diagnose and resolve software and hardware incidents.
• Swap laptops/desktops and deploy Windows 11.
• Assist users with logged IT incidents.
• Take ownership and escalate when needed.
• Record and document requests in the service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware.
• Support printers, copiers, and scanners.
• Maintain high levels of customer service.

Skills

Diagnose hardware and software issues

Windows 11 deployment

On-site IT support

Customer service

Troubleshooting service desk

Printer and scanner support

Problem analysis and escalation

Documentation and ticketing

Tools

Windows

Mac OS

IT Service Desk system

Job description

TEKsystems is seeking IT Technicians to support a large Healthcare System around Cleveland, OH. The role focuses on upgrading to Windows 11, replacing old PCs, and providing on-site IT support on first shift.

The position is contract-to-hire, onsite in Cleveland, with pay between $16.00 and $17.00 per hour. Benefits eligibility varies by classification, and the company emphasizes growth within IT and strong customer service.