Onsite IT Support Technician — Windows 11 Deployments

Optomi; New York (NY); On-site; USD 34,440 - 41,328; Full time

Benefits offered by this job

Medical insurance

Vision insurance

401(k)

Job summary

A tech solutions provider is hiring a Support Technician for a full-time role in New York City. This position will support a Windows 11 migration, involving device imaging and basic user support. Ideal candidates are detail-oriented, organized, and willing to learn in a technical environment. Responsibilities include managing tickets in ServiceNow and maintaining hardware records. Candidates should have 1–1.5 years of technical support experience and strong customer communication skills. Medical insurance and 401(k) benefits are included.

Qualifications

• 1–1.5 years of experience in a support, desktop, or customer-facing technical role.
• Exposure to Windows environments and basic device setup or troubleshooting.
• Experience working in a ticketing system (ServiceNow preferred).

Responsibilities

• Image and prepare laptops and desktops for Windows 11 deployment.
• Support the migration of devices from SCCM to Microsoft Intune/Azure.
• Manage support tickets and documentation in ServiceNow.

Skills

Customer-service-oriented communication

Attention to detail

Ability to follow documented procedures

Tools

ServiceNow

Job description

A tech solutions provider is hiring a Support Technician for a full-time role in New York City. This position will support a Windows 11 migration, involving device imaging and basic user support. Ideal candidates are detail-oriented, organized, and willing to learn in a technical environment. Responsibilities include managing tickets in ServiceNow and maintaining hardware records. Candidates should have 1–1.5 years of technical support experience and strong customer communication skills. Medical insurance and 401(k) benefits are included.