Deskside Technician II - Windows/Mac Support Pro

Stefanini North America and APAC; Bristol Township (IL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

401(k)

Paid time off

Medical, dental and vision insurance

Tuition reimbursement

Professional development via Stefanini

Job summary

Stefanini North America and APAC is seeking a deskside IT support specialist to deliver hands-on help in a corporate setting. You will troubleshoot Mac and Windows devices, support mobile devices and printers, and manage incidents through the client ticketing tool.

This role emphasizes rapid problem-solving, professional communication, and asset management. You will be part of a global, fast-paced team providing on-site IT support at client locations, with potential after-hours on-call duties

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware.
• Able to uphold a positive attitude at all times, even under stressful conditions.
• Experience supporting remote facilities and users.
• Excellent verbal and written communication skills.
• High level of professionalism and strong personal interaction skills.
• Ability to perform in-depth research and troubleshooting for complex technical issues.
• Ability to prioritize and complete all work tasks with minimal supervision.
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds.
• Ability and willingness to learn new technologies.
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment.
• Proven ability to handle challenging, rapid-response user support.
• Proven ability to balance, prioritize and organize multiple tasks.

Responsibilities

• Providing deskside IT support in a large corporate environment.
• Troubleshooting and resolving hardware and software issues on Windows and Mac devices.
• Support for mobile devices, printers, scanners, and peripherals.
• Maintain system configurations and documentation; manage tickets in the client tool.
• Research and resolve incidents; provide on-call support as needed.
• Assist with IMAC tasks and asset management; provide executive support when required.
• May be required to provide support at other client locations.

Skills

Mac OS

Windows OS

Microsoft Office

Smart Phones

AV Conferencing Systems

Printers

PC hardware

Education

High School Diploma

Job description

Stefanini North America and APAC is seeking a deskside IT support specialist to deliver hands-on help in a corporate setting. You will troubleshoot Mac and Windows devices, support mobile devices and printers, and manage incidents through the client ticketing tool.

This role emphasizes rapid problem-solving, professional communication, and asset management. You will be part of a global, fast-paced team providing on-site IT support at client locations, with potential after-hours on-call duties