Onsite Deskside Tech: Hardware Repair & End-User Support

Stefanini North America and APAC; Irvine (CA); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical, dental, and vision insurance

Job summary

Stefanini North America and APAC in Irvine, California is seeking a Technical Support Specialist to assist with troubleshooting and repairing hardware issues for corporate desktops and laptops. The role requires excellent communication skills, strong troubleshooting capability, and knowledge of both Windows and Mac operating systems.

Offering a comprehensive benefits package including 401(k), paid time off, and tuition reimbursement, the position also allows for participation in professional development programs within Stefanini University.

Qualifications

• Strong emphasis on supporting Windows and MacOS.
• Valid driver's license and proof of auto insurance if travel is required.
• Ability to engage in labor-related duties of connecting computer equipment.

Responsibilities

• Troubleshooting and repairing hardware issues.
• Escalating tickets that cannot be resolved to appropriate desktop support.
• Supporting urgent break/fix replacements.

Skills

Troubleshooting capability

Knowledge of multiple manufacturers

Excellent communication skills

Customer-oriented attitude

Tools

ServiceNow

Active Directory

Job description

Stefanini North America and APAC in Irvine, California is seeking a Technical Support Specialist to assist with troubleshooting and repairing hardware issues for corporate desktops and laptops. The role requires excellent communication skills, strong troubleshooting capability, and knowledge of both Windows and Mac operating systems.

Offering a comprehensive benefits package including 401(k), paid time off, and tuition reimbursement, the position also allows for participation in professional development programs within Stefanini University.