Deskside Technician I

Stefanini, Inc; Auburn Hills (MI); On-site; USD 50,000 - 65,000; Full time

Job summary

Stefanini, Inc. in Auburn Hills, MI is seeking a Deskside Technician I to provide on-site hardware/software support for Windows environments. You will diagnose end-user issues, perform break/fix on Lenovo PCs, and support printers and peripherals to keep operations running smoothly.

Ideal candidates have 1+ years of desk-side experience, familiarity with AD, VPN, Office suites, and security tools like SCCM/BitLocker, delivering quality customer service onsite.

Qualifications

• 1+ years corporate desk-side support experience with strong emphasis supporting Windows 7 and Windows 10.
• Experience troubleshooting and replacing hardware on Lenovo PCs.
• Experience using Active Directory.
• Experience supporting Microsoft Office 2007, 2016 including MS Lync, Microsoft Outlook Web App (OWA) and the Outlook 2016 client.
• Experience troubleshooting wireless connectivity issues.
• Quality customer service skills.
• VPN experience.
• Experience with basic hardware printer support.
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP.

Responsibilities

• Provide hardware/software support services to onsite client including break/fix.
• Diagnose end-user system failures and implement repair solutions.
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network.
• Diagnose printer and other peripheral device failures and implement repair solutions.
• Help maintain security tools and VPN access for users.

Skills

Desk-side support

Windows 7/10 troubleshooting

Active Directory

MS Office 2007/2016

VPN experience

Printer support

Customer service

Tools

Active Directory

SCCM

BitLocker

RDP

Lync/Outlook

Job description

Job Details

Deskside Technician I

Deskside Technician I Auburn Hills,MI Posted:9/1/2026 Job Description Job ID#:

64784

Job Category:

Deskside Technician I

Position Type:

Full Time

Duration:

Contract Term

Remaining Positions:

1

Details: Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia.

What will you do?

• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network
• Provide hardware/software support services to onsite client including break/fix
• Implement virus detection and eradication procedures
• Diagnose end-user system failures and implement repair solutions
• Diagnose printer and other peripheral devise failures and implement repair solutions
• Troubleshoot network devices in order to ensure connectivity from the PC to the Network

What you'll get

• Work with brilliant minds, often within a global capacity;
• Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
• Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well.

Why we're different

• Brazilian and privately owned company;
• Agility, flexibility, and innovation are in our DNA;
• Flat organizational structure which enables faster communication and decision making.

Job Requirements Details: What do you need to succeed?

• 1+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10
• Experience troubleshooting and replacing hardware onLenovo PCs
• Experience using Active Directory
• Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client
• Experience troubleshooting wireless connectivity issues
• Quality Customer Service skills
• VPN experience.
• Experience with basic hardware printer support
• Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP

#LI-ONSITE #LI-KG1

Pay Range:

Based on Experience