Deskside Technician I

Stefanini North America and APAC; Charlotte (NC); On-site; USD 35,000 - 45,000; Full time

Job summary

Stefanini North America and APAC is seeking a Deskside Technician I in Charlotte, NC. This entry-level IT support position involves providing in-person assistance for desktops and laptops, troubleshooting hardware and software issues, and ensuring a secure user environment.

Ideal candidates will be customer-oriented, skilled in basic troubleshooting, and able to perform standard account administration tasks. The role emphasizes excellent service delivery and maintaining equipment inventory.

Qualifications

• Entry-level IT support role for PC End of Life Refresh.
• Experience with basic hardware and software troubleshooting.
• Customer-oriented with a focus on excellent service.

Responsibilities

• Provide in-person support for desktops and laptops.
• Troubleshoot basic hardware and software issues.
• Perform workstation builds and imaging.

Skills

Technical support

Troubleshooting

Customer service

Job description

Stefanini Group is looking for a Deskside Technician I for a globally recognized company! For interested applicants, click the apply button or you may reach out Micah Andres at [phone] / [e-mail] for faster processing.

Position Summary On-site

Entry-level IT support role responsible for PC End of Life Refresh On-site, in-person support of end-user desktops, laptops, peripherals, and basic software. Provides timely troubleshooting, incident resolution, hardware setup, and escalation to higher-level teams when needed. Focuses on delivering excellent customer service and maintaining a secure, functional user environment.

Key Responsibilities

• Provide in-person, technical support for desktops, laptops, printers, monitors, docking stations, phones, and common peripherals.
• Troubleshoot and resolve basic hardware and software issues (OS, standard business applications, email, VPN, network connectivity).
• Perform workstation builds, imaging, OS installs, and system refreshes following approved images and checklists.
• Install, configure, and replace hardware components and peripherals; perform cable management and basic office device setup.
• Execute standard account administration tasks (password resets, account unlocks, basic Active Directory tasks) per documented procedures.
• Support onboarding and offboarding workflows: set up new user equipment, transfer data, and collect/erase devices at termination.
• Maintain inventory of spare equipment, consumables, and parts; report low-stock or faulty items.
• Follow security best practices: ensure patching, antivirus status, device encryption, and secure disposal of sensitive materials.
• Provide excellent customer service; communicate status and next steps clearly to end-users.