Deskside Technician II - Windows/Mac IT Support

Stefanini North America and APAC; Midland (TX); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

401(k)

Paid time off

Tuition reimbursement

Medical insurance

Dental insurance

Vision insurance

Job summary

Stefanini North America and APAC seeks an IT Deskside Support specialist to assist end users in a large corporate environment. The role focuses on delivering deskside technology support and incident resolution.

Responsibilities include supporting Mac and Windows devices, printers, mobile devices, VPN access, and AV conferencing systems, with on-call rotation and executive support as needed.

Qualifications

• Experience supporting Mac OS, Windows OS, Microsoft Office, Smart Phones, AV Conferencing Systems, Printers and PC hardware
• Able to uphold a positive attitude at all times, even under stressful conditions
• Experience supporting remote facilities and users
• Excellent verbal and written communication skills
• High level of professionalism and strong personal interaction skills
• Ability to perform in-depth research and troubleshooting for complex technical issues
• Ability to prioritize and complete all work tasks with minimal supervision
• Ability to walk, bend, stand for long hours, and lift equipment up to 50 pounds
• Ability and willingness to learn new technologies
• Deskside / Desktop / End User Computer experience, ideally in a corporate environment
• Proven ability to handle challenging, rapid-response user support
• Proven ability to balance, prioritize and organize multiple tasks

Responsibilities

• Supporting IT equipment in large corporate environment
• Desktop/laptop tech support (Mac and PC)
• Windows 10/11 operating systems
• Support mobile devices, printers, scanners, wireless, VPN, etc.
• IMAC Support - IT equipment Install/Move/Add/Change
• Maintain repairs, spare parts, and components
• Research and troubleshoot problems
• Maintain system configurations and documentation
• Track and resolve customer incidents and requests through the client's ticketing tool
• Troubleshoot and resolve hardware and software issues for Windows devices
• Backup, restoration, and migration of user data
• Smart Hands support with networking, server, and telecommunications technologies
• Printer and peripheral device support
• Inventory management of IT assets including asset auditing
• Ability to research and follow appropriate KB articles
• Ability to work on-call and other after-hours support needs
• May provide Executive support
• Various other tasks associated with deskside services
• May need to be available to provide support at other client locations as needed
• Other duties as assigned

Skills

Mac OS

Windows OS

Microsoft Office

Smartphones

AV Conferencing

Printers

PC hardware

Education

A+ Certification

Microsoft Certified Professional (MCP)

ITIL Foundations

Job description

Stefanini North America and APAC seeks an IT Deskside Support specialist to assist end users in a large corporate environment. The role focuses on delivering deskside technology support and incident resolution.

Responsibilities include supporting Mac and Windows devices, printers, mobile devices, VPN access, and AV conferencing systems, with on-call rotation and executive support as needed.