Help Desk Technician (L1) - Windows & Networking Support

Teceze; Bedford (MA); On-site; USD 42,000 - 56,000; Full time

Job summary

Teceze is seeking an L1 Deskside Support professional to provide first-level technical assistance to users in Bedford, MA. You will field incidents, perform initial troubleshooting, and document resolutions to ensure a smooth IT experience.

The ideal candidate has solid knowledge of Windows, hardware, software, and basic networking, plus strong communication skills to manage tickets and escalate complex issues to appropriate teams as needed.

Qualifications

• Experience in L1/Desktop Support or Service Desk support.
• Good knowledge of Windows, hardware, software, and basic networking.
• Strong troubleshooting and communication skills.
• Ability to work independently and manage support tickets effectively.

Responsibilities

• Provide L1 technical support and troubleshoot user issues.
• Monitor and resolve incidents and service requests.
• Perform basic hardware, software, and network troubleshooting.
• Escalate complex issues to the appropriate support teams.
• Maintain proper documentation and follow IT support processes.

Skills

L1/Desktop Support

Service Desk

Windows

Hardware

Networking basics

Troubleshooting

Communication

Tools

Ticketing systems

Job description

Teceze is seeking an L1 Deskside Support professional to provide first-level technical assistance to users in Bedford, MA. You will field incidents, perform initial troubleshooting, and document resolutions to ensure a smooth IT experience.

The ideal candidate has solid knowledge of Windows, hardware, software, and basic networking, plus strong communication skills to manage tickets and escalate complex issues to appropriate teams as needed.