Onsite Desktop Support Technician I

CompuCom; New Castle (DE); On-site; USD 28,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D insurance

Disability plans

401(k)

Paid holidays

Paid time off

Parental leave

Job summary

Compucom Systems, Inc. is seeking a Level I Desktop Technician for onsite support in New Castle, Delaware. The role focuses on resolving basic hardware and software issues for laptops, desktops, tablets, smartphones, and printers, serving as the first point of contact via phone or email.

Responsibilities include troubleshooting, account management, documentation, and ensuring daily operations. Requires associates degree or equivalent, Windows/O365 knowledge, and strong customer communication.

Qualifications

• Associates degree preferred or equivalent experience in Computer Science or Information Technology from an accredited school.
• Knowledge of the assigned area required.
• Desktop and/or Infrastructure support experience.
• Account-specific training or certification.
• Technical writing competency.
• Cloud & SaaS services competency.
• Understanding of customer support, operations, and processes.
• Strong communication with stakeholders and customers.

Responsibilities

• Diagnoses hardware, software, and system failures using established procedures.
• Performs service, repair and installation of computer products including hardware, printers, and basic servers.
• Manages user accounts and permissions, and resets passwords.
• Maintains notes and updates in ticketing systems.
• Communicates with customers at various technical levels.
• Provides status updates per SLA guidelines.
• Escalates complex issues to L2 or managers when needed.
• Follows SOPs and collaborates across the organization.

Skills

Desktop support

Customer service

Written communication

Multitasking

Onsite support

SLA awareness

Problem solving

Education

Associates degree preferred or equivalent (CS/IT)

Tools

Windows OS

MS Outlook

Office suite

Network basics

Job description

Compucom Systems, Inc. is seeking a Level I Desktop Technician for onsite support in New Castle, Delaware. The role focuses on resolving basic hardware and software issues for laptops, desktops, tablets, smartphones, and printers, serving as the first point of contact via phone or email.

Responsibilities include troubleshooting, account management, documentation, and ensuring daily operations. Requires associates degree or equivalent, Windows/O365 knowledge, and strong customer communication.