Onsite IT Analyst: Global Support & Impact

Wilco; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

Doppel is seeking an experienced IT Analyst to support our New York City office and global remote workforce. The role requires in-office presence five days a week and a customer-focused approach to delivering IT services.

You will provide Level 1 and 2 support, triage tickets, manage assets, and contribute to IT projects to continuously improve the user experience across hardware, software, and cloud tools.

Qualifications

• 2-4 years of hands-on IT support experience in fast-paced environments.
• Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
• Strong problem-solving ability and a self-driven, proactive work style.
• Excellent communication skills and a calm, customer-focused approach.
• Experience supporting MacOS devices and various SaaS business tools.
• This role requires to be in office 5 days a week.

Responsibilities

• Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
• Triage and resolve incoming tickets across hardware, software, and account-related issues.
• Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
• Manage asset inventory and oversee the full lifecycle of devices (procurement -> deployment -> retirement).
• Support onboarding/offboarding, device setup, and access management.
• Contribute to IT projects, documentation, and continuous improvement efforts.

Skills

IT support

MacOS support

SaaS tools

Ticketing

Communication

Problem solving

Detail-oriented

Tools

ITSM tools

Job description

Doppel is seeking an experienced IT Analyst to support our New York City office and global remote workforce. The role requires in-office presence five days a week and a customer-focused approach to delivering IT services.

You will provide Level 1 and 2 support, triage tickets, manage assets, and contribute to IT projects to continuously improve the user experience across hardware, software, and cloud tools.