IT Analyst

Wilco; New York (NY); On-site; USD 100,000 - 110,000; Full time

Job summary

Doppel is seeking an experienced IT Analyst to support our New York City office and global remote workforce. The role requires in-office presence five days a week and a customer-focused approach to delivering IT services.

You will provide Level 1 and 2 support, triage tickets, manage assets, and contribute to IT projects to continuously improve the user experience across hardware, software, and cloud tools.

Qualifications

• 2-4 years of hands-on IT support experience in fast-paced environments.
• Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
• Strong problem-solving ability and a self-driven, proactive work style.
• Excellent communication skills and a calm, customer-focused approach.
• Experience supporting MacOS devices and various SaaS business tools.
• This role requires to be in office 5 days a week.

Responsibilities

• Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
• Triage and resolve incoming tickets across hardware, software, and account-related issues.
• Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
• Manage asset inventory and oversee the full lifecycle of devices (procurement -> deployment -> retirement).
• Support onboarding/offboarding, device setup, and access management.
• Contribute to IT projects, documentation, and continuous improvement efforts.

Skills

IT support

MacOS support

SaaS tools

Ticketing

Communication

Problem solving

Detail-oriented

Tools

ITSM tools

Job description

The Role

Doppel is hiring an experienced IT Analyst to support our New York City office and global remote workforce. This role is ideal for someone who is detail-obsessed, service-driven, and passionate about delivering an exceptional IT experience. This role is required to be in office 5 days a week.

What You'll Do

• Provide Level 1 & 2 support for onsite employees and remote team members worldwide.
• Triage and resolve incoming tickets across hardware, software, and account-related issues.
• Maintain and support office technology including A/V systems, conference rooms, printers, and network equipment.
• Manage asset inventory and oversee the full lifecycle of devices (procurement -> deployment -> retirement).
• Support onboarding/offboarding, device setup, and access management.
• Contribute to IT projects, documentation, and continuous improvement efforts.

What We're Looking For

• 2-4 years of hands-on IT support experience in fast-paced environments.
• Meticulous attention to detail and a commitment to delivering a best-in-class support experience.
• Strong problem-solving ability and a self-driven, proactive work style.
• Excellent communication skills and a calm, customer-focused approach.
• Experience supporting MacOS devices and various SaaS business tools.
• This role requires to be in office 5 days a week.

Why Join Doppel

• $110 - $110k
• A high growth environment where your work has immediate impact and visibility

Salary Range: $100,000 USD - $110,000 USD