IT Desk Support Technician - Hybrid (Onsite/Remote)

SupportFinity™; United States; On-site; USD 82,000 - 106,000; Full time

Job summary

DLA Piper is seeking an IT Technician to provide desk-side computer support, including hardware and software assistance, to end users in our New York office. You will install software and hardware, troubleshoot issues, manage mobile devices, coordinate with vendors, and support firm-wide migrations and on-call rotations.

Strong communication and customer service skills are essential. This role requires teamwork with Level 3 teams, adherence to firm policies, and the ability to work overtime

Qualifications

• Must have experience and/or knowledge of MS Windows, Office, device configuration, troubleshooting, OS configuration, network printing, and the installation of hardware and software.
• Excellent verbal and written skills.
• Strong organizational skills.
• Self-motivated, detail-oriented, and able to work quickly and accurately.

Responsibilities

• Installs standard software on firm computers.
• Provides technological support and service to employees and clients (onsite and remote).
• Installation, imaging and setup of hardware including desktops, laptops, and printers.
• Coordinate with Vendors for repairs and support.
• Set-up and support of firm & personally owned mobile devices.
• Resolves service issues including troubleshooting network connectivity, hard drive/display failures, and printer problems, with loaner equipment when needed.

Skills

MS Windows

Office

Device configuration

Troubleshooting

OS configuration

Network printing

Hardware installation

Software installation

Customer service

Education

High School or GED

CompTIA A+

Network+ certificate

Job description

DLA Piper is seeking an IT Technician to provide desk-side computer support, including hardware and software assistance, to end users in our New York office. You will install software and hardware, troubleshoot issues, manage mobile devices, coordinate with vendors, and support firm-wide migrations and on-call rotations.

Strong communication and customer service skills are essential. This role requires teamwork with Level 3 teams, adherence to firm policies, and the ability to work overtime