Onsite Irvine: B2B Dealer Experience Lead

Revelyst; Irvine (CA); On-site; USD 70,000 - 80,000; Full time

Benefits offered by this job

Medical and dental, vision

Disability and life insurance

401K

PTO

Paid holidays

Gear discounts

Job summary

Revelyst in Irvine, CA is seeking a Supervisor, B2B Dealer Experience to lead the daily operations of the B2B customer experience team and ensure a highly personalized, proactive service model aligned with strategic goals.

You will supervise performance, manage EDI accounts, collaborate cross-functionally, and drive process improvements while communicating transparently with clients and internal stakeholders.

Qualifications

• Bachelor’s degree in Business, Communications, or related field; equivalent experience considered.
• 5+ years of experience in customer service, account management, or B2B operations.
• 2+ years of supervisory or team leadership experience.
• Expertise in SAP, EDI systems, and Microsoft Office Suite.
• Strong analytical, problem-solving, and strategic thinking skills.
• Excellent communication and interpersonal abilities.
• Ability to lead cross-functional initiatives and manage multiple priorities.

Responsibilities

• Supervise and manage the B2B customer experience team, including performance evaluations, scheduling, and development.
• Oversee key EDI accounts and ensure accurate reporting, forecasting, and issue resolution.
• Drive process improvements across order management, reporting, and customer engagement workflows.
• Collaborate cross-functionally with Demand Planning, Sales, IT, and Distribution to optimize operations.
• Prepare and analyze reports including Registration Codes, Backorders, and Forecast Reductions.
• Create and distribute Scan Sheets, order forms, and part number documentation to support team operations.
• Ensure proactive communication with clients and internal stakeholders to maintain trust and transparency.
• Support B2B/EDI testing, onboarding, and troubleshooting for new and existing accounts.
• Mentor and train team members, fostering a culture of continuous improvement and accountability.

Skills

Analytical skills

Problem solving

Strategic thinking

Excellent communication

Education

Bachelor’s degree in Business or Communications

Tools

SAP

EDI systems

Microsoft Office Suite

Job description

Revelyst in Irvine, CA is seeking a Supervisor, B2B Dealer Experience to lead the daily operations of the B2B customer experience team and ensure a highly personalized, proactive service model aligned with strategic goals.

You will supervise performance, manage EDI accounts, collaborate cross-functionally, and drive process improvements while communicating transparently with clients and internal stakeholders.