Customer Service Representative - Bell + Giro-2

Simms Fishing Products LLC; Rantoul (IL); On-site; USD 23,832 - 27,552; Full time

Benefits offered by this job

Medical and dental insurance

401K

Paid Time Off (PTO)

Gear discounts

Job summary

Simms Fishing Products LLC in Rantoul, IL, seeks a B2B Dealer Experience Associate to provide tailored support for specialty dealer accounts. The role focuses on managing sales orders, maintaining inventory records, and fostering strong relationships with retailers.

The ideal candidate should have customer service experience, communication skills, and proficiency in Microsoft Office and SAP. The hourly pay ranges from $17.30 to $20.00 based on experience and qualifications.

Qualifications

• 2+ years of experience in customer service or dealer support.
• Strong communication and relationship‑building skills.
• Ability to manage multiple tasks effectively.

Responsibilities

• Manage sales orders for dealer accounts.
• Provide personalized service tailored to dealer needs.
• Maintain accurate inventory records.

Skills

Customer service

Communication

Relationship-building

Attention to detail

Microsoft Office Suite

SAP

Education

High school diploma or equivalent

Associate degree (preferred)

Tools

SAP

Oracle

Salesforce

Job description

Job Overview

The B2B Dealer Experience Associate provides personalized support to specialty and locally owned dealer accounts. This role focuses on managing smaller volume sales orders, maintaining accurate inventory records, and building strong relationships with independent retailers and the Sales team. The Dealer Experience Specialist ensures timely order processing, clear communication, and a high level of service tailored to the unique needs of each dealer. The position reports to the Supervisor, B2B Dealer Experience and is based out of our Rantoul or Irvine office.

Responsibilities

• Manage sales orders for specialty and locally owned dealer accounts.
• Provide personalized service and support tailored to individual dealer needs.
• Process manual orders including stocking, preseason, closeout, credits, and RA’s.
• Maintain accurate inventory records and assist with inventory‑related inquiries.
• Communicate proactively with dealers regarding order status, availability, and changes.
• Support B2B/EDI onboarding and troubleshooting for dealer accounts.
• Assist with reporting and documentation for dealer performance and order history.
• Collaborate with internal teams to resolve issues and ensure smooth operations.

Qualifications

• High school diploma or equivalent required; Associate degree preferred.
• 2+ years of experience in customer service or dealer support.
• Strong communication and relationship‑building skills.
• Attention to detail and ability to manage multiple tasks.
• Proficiency in Microsoft Office Suite and SAP.
• Experience with Oracle, SAP, Salesforce systems is a plus.

Other Duties

This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Pay Range

Hourly Rate: $17.30 - $20.00. The actual annual salary offered will be based on variables including experience, geographic location, education, and skills/achievements, and will be mutually agreed upon at the time of offer.

Benefits

• Medical and dental, vision, disability and life insurance.
• 401K.
• Paid Time Off (PTO) and paid holidays.
• Gear discounts.
• Opportunity to add value to an exciting mission.

Equal Opportunity Employer

Revelyst is an equal opportunity employer. All applicants are considered for employment without regard to race, color, sex (including pregnancy and related conditions, sexual orientation, or transgender status), national origin, religion, age (40 and older), equal pay, disability or genetic information (including family medical history or genetic tests or services), and retaliation for filing a charge, reasonably opposing discrimination, or participating in a discrimination lawsuit, investigation, or proceeding, and any other characteristics protected by law. The EEO Law poster is available here: https://www.eeoc.gov/poster.

Accommodations

If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e‑mail to [e-mail]. This email address is for accommodation purposes only. Revelyst will not respond to inquiries for other purposes.