Onsite Inventory Solutions Specialist (Travel 80%)

MSC Industrial Supply Co.; Archbald (Lackawanna County); On-site; USD 32,000 - 48,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist for Archbald, PA. The role focuses on on-site service for MSC's inventory management solutions, including VMI, vending, Onsite, and storeroom programs, with emphasis on problem solving and customer engagement.

Responsibilities include inventory optimization, using SAP/AS400/Salesforce/Tableau, driving solution expansion, and mentoring teammates while maintaining 6S standards and timely communication with customers.

Qualifications

• 2+ years in customer service, telesales, outside sales, storeroom or inventory management with strong customer engagement.
• High School Diploma or equivalent required; college degree preferred.
• Knowledge of MSC solutions, products, and services is beneficial.
• Proven track record of success and strong performance in related roles.
• Excellent verbal and written communication skills and time management.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite, and storeroom programs at service accounts.
• Perform product put-away, order management, and inventory optimization.
• Use systems such as SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with customer personnel to resolve issues and drive retention.
• Promote customer loyalty through solution support and CARE program execution.
• Log daily activities in Salesforce and maintain 6S standards.

Skills

Customer service

Telesales

Outside sales

Storeroom

Inventory management

Communication skills

Problem solving

MS Office

Education

High School Diploma or equivalent

College degree preferred

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist for Archbald, PA. The role focuses on on-site service for MSC's inventory management solutions, including VMI, vending, Onsite, and storeroom programs, with emphasis on problem solving and customer engagement.

Responsibilities include inventory optimization, using SAP/AS400/Salesforce/Tableau, driving solution expansion, and mentoring teammates while maintaining 6S standards and timely communication with customers.