Onsite Service Specialist - Inventory Solutions (San Diego)

MSC Industrial Supply Co.; San Diego (CA); On-site; USD 34,000 - 48,000; Full time

Job summary

MSC Industrial Supply Co. in San Diego seeks an On-Site Service Specialist to deliver exceptional customer service, manage inventory, and support procurement at large customer locations.

This role will drive MSC's value via on-site engagement, solution optimization, and collaboration with stakeholders. You will operate MSC ControlPoint Solutions, including VMI and vending, optimize stock levels, log activities in Salesforce, and work with account teams to drive growth and satisfaction at the

Qualifications

• High School Diploma or equivalent.
• Minimum two years of experience in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and execution of the CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.

Skills

Customer service

Sales experience

Inventory management

Problem solving

Communication skills

Microsoft Office

Education

High School Diploma or equivalent

Tools

Salesforce SFDC

Microsoft Office

Job description

MSC Industrial Supply Co. in San Diego seeks an On-Site Service Specialist to deliver exceptional customer service, manage inventory, and support procurement at large customer locations.

This role will drive MSC's value via on-site engagement, solution optimization, and collaboration with stakeholders. You will operate MSC ControlPoint Solutions, including VMI and vending, optimize stock levels, log activities in Salesforce, and work with account teams to drive growth and satisfaction at the