Field Solutions & Inventory Specialist

MSC Industrial Supply Co.; Cincinnati (OH); On-site; USD 31,000 - 38,000; Full time

Job summary

MSC Industrial Supply Co. in Cincinnati, OH seeks a Solutions Service Specialist to manage inventory at customer sites, including VMI and vending solutions. The role focuses on customer satisfaction, problem solving, and collaboration with sales teams to grow revenue through effective solution support.

Key duties include maintaining stock, handling repairs, learning SAP/AS400/Salesforce/Tableau, and promoting MSC CARE programs while upholding 6S and safety standards. Must travel 80%+.

Qualifications

• Experience in customer service, telesales, outside sales, storeroom or inventory management.
• Strong customer engagement and problem-solving abilities.
• High school diploma or equivalent.

Responsibilities

• Maintain stock levels (min/max) to meet demand.
• Receive, unpack and put away products at solution points of use.
• Perform repairs and preventive maintenance on solution equipment.
• Log daily activities using routing software and track accounts.
• Learn systems such as SAP, AS400, ASI, Vending Portal, Salesforce and Tableau.
• Build relationships with customer contacts to ensure retention.
• Communicate with key personnel to resolve issues and promote solutions.
• Drive solution expansion through spot buys and incremental growth.
• Promote MSC loyalty via CARE program execution and 6S standards.

Skills

Customer service

Problem solving

Time management

Communication

Education

High School Diploma

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. in Cincinnati, OH seeks a Solutions Service Specialist to manage inventory at customer sites, including VMI and vending solutions. The role focuses on customer satisfaction, problem solving, and collaboration with sales teams to grow revenue through effective solution support.

Key duties include maintaining stock, handling repairs, learning SAP/AS400/Salesforce/Tableau, and promoting MSC CARE programs while upholding 6S and safety standards. Must travel 80%+.