Onsite Service & Inventory Solutions Specialist

MSC Industrial Direct Co.,Inc.; Milan (TN); Presencial; USD 25 000 - 39 000; Tempo integral

Resumo da oferta

MSC Industrial Supply Co. in Greenfield, TN is seeking an On-Site Service Specialist to deliver exceptional customer service and manage onsite inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive MSC's value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and accurate daily activity

Qualificações

• High School Diploma or equivalent required.
• Minimum two years in telephone sales, outside sales, storeroom/inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.

Responsabilidades

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Promote MSC customer loyalty through solution support and CARE program.
• Maintain 6S standards across all solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Ensure appropriate stock levels (min/max) are maintained.
• Receive, unpack, and restock products at all points of use.
• Engage with customer contacts to ensure solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to enhance customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain up-to-date knowledge of all inventory management solutions.
• Participate in special projects and perform additional duties as required.
• Maintain high customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Fosters the MSC Culture in the department and throughout the company to ensure fulfillment of MSC's vision and unity of purpose.

Conhecimentos

Customer service

Sales skills

Communication

Problem solving

Attention to detail

Team collaboration

Formação académica

High School Diploma or equivalent

College degree preferred

Ferramentas

Microsoft Office

Descrição da oferta de emprego

MSC Industrial Supply Co. in Greenfield, TN is seeking an On-Site Service Specialist to deliver exceptional customer service and manage onsite inventory at large customer locations.

You will support procurement, order placement, and MSC ControlPoint Solutions including VMI, vending, and crib systems. You will drive MSC's value through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, while maintaining 6S standards and accurate daily activity