Senior Onsite Inventory Solutions Specialist

MSC Industrial Supply Co.; Buford (GA); On-site; USD 28,000 - 44,000; Full time

Job summary

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist to deliver on-site service for inventory management solutions in Buford, GA. You will manage VMI, vending, Onsite, and storeroom programs while supporting replenishment, Lean practices, and customer retention.

You will collaborate with sales to expand solutions, mentor junior staff, and ensure high satisfaction across MSC services. The role requires travel and strong communication skills.

Qualifications

• 2+ years in at least one of the following: Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management, with demonstrated excellence in Customer Engagement.
• High School Diploma or equivalent required.
• Knowledge of MSC solutions and products.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office and general computer literacy.

Responsibilities

• Manage MSC ControlPoint Solutions such as VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Use SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau to support operations.
• Communicate with customer personnel to resolve issues and drive retention.
• Promote MSC loyalty through CARE program and solution execution.
• Log daily activities in Salesforce and maintain stock levels.

Skills

Customer Service

Telesales

Outside Sales

Storeroom

Inventory Management

Communication skills

Problem solving

Microsoft Office

Time management

Organization skills

Education

High School Diploma

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. is seeking a Sr. Solutions Service Specialist to deliver on-site service for inventory management solutions in Buford, GA. You will manage VMI, vending, Onsite, and storeroom programs while supporting replenishment, Lean practices, and customer retention.

You will collaborate with sales to expand solutions, mentor junior staff, and ensure high satisfaction across MSC services. The role requires travel and strong communication skills.