Senior Onsite Inventory Solutions Lead

MSC Industrial Direct Co.,Inc.; Archbald (Lackawanna County); Hybrid; USD 26,000 - 39,000; Full time

Job summary

MSC Industrial Supply Co. is seeking an experienced Sr. Solutions Service Specialist to deliver on-site support for inventory management solutions at customer sites in Archbald, PA.

You will manage VMI, vending, Onsite solutions, and storeroom programs while supporting replenishment, 6S practices, and proactive problem-solving. You will collaborate with sales to expand solutions, maintain 6S standards, and ensure high customer satisfaction.

Qualifications

• 2+ years in Customer Service, Telesales, Outside Sales, Storeroom or Inventory Management with demonstrated customer engagement.
• High School Diploma or equivalent required.
• Knowledge of technical customer solutions.
• Proven track record of success and strong performance.
• Excellent verbal and written communication skills.
• Strong problem-solving and organizational skills.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, Onsite solution, and storeroom programs at all MSC Service accounts.
• Perform product put-away, order management, and inventory optimization.
• Use systems like SAP, AS400, ASI, Vending Portal, Salesforce, and Tableau.
• Communicate with key customer personnel to resolve issues and drive retention.
• Promote MSC loyalty through CARE program execution and relationship building.
• Log daily activities in Salesforce and maintain proper stock levels.

Skills

Customer Service

Telesales

Inventory Management

Sales Support

Problem Solving

Communication

Education

High School Diploma or equivalent

Tools

SAP

AS400

ASI

Vending Portal

Salesforce

Tableau

Job description

MSC Industrial Supply Co. is seeking an experienced Sr. Solutions Service Specialist to deliver on-site support for inventory management solutions at customer sites in Archbald, PA.

You will manage VMI, vending, Onsite solutions, and storeroom programs while supporting replenishment, 6S practices, and proactive problem-solving. You will collaborate with sales to expand solutions, maintain 6S standards, and ensure high customer satisfaction.