Onsite Inventory & Merchant Support Specialist

ShipBob; Iron Mountain (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Medical and Wellness Benefits

Life Assurance

Income Protection

Pension Scheme

See Our High-Performing Culture

Job summary

ShipBob is seeking an Onsite Merchant Support Specialist to monitor inventory and support fulfillment centers in Iron Mountain, MI. You will run cycle counts, investigate discrepancies, and perform audits with a 2-hour SLA for merchant requests.

Reporting to the OSS Area Manager, you will help maintain quality, safety, and compliance while improving processes and supporting scalable operations. Join a high-performing culture at ShipBob.

Qualifications

• 2+ years of experience with ICQA processes in a 3PL or warehousing environment.
• Ability to speak, read, and write fluently in English.
• Proficiency with Warehouse Management System software.
• Experience using an RF Scanner preferred.
• Demonstrated ability to work independently without direct supervision on-site.
• Experience communicating directly with customers or vendors preferred.
• Excellent time-management and prioritization skills.
• Excellent attention to detail.
• Strong interpersonal skills, ability to maintain a professional demeanor and build rapport with team members.
• Comfortable in a fast-paced and highly adaptive environment.
• Ability to lift 50 lbs. without health limitations.
• Able to stand and walk 8-10hr shifts or more.
• Able to bend, stoop, reach above, and push/pull frequently.

Responsibilities

• Run daily cycle counting and inventory control processes according to SOPs utilizing partner resources.
• Investigate inventory discrepancies reported by the Merchant Support team and report significant discrepancies to the OSS Area Manager and the Operations Manager onsite.
• Perform physical location checks to ensure quality and reconcile inventory variances within a 24-hour SLA.
• Determine root cause of inventory adjustments and lead efforts to correct.
• Perform audits or other actions requested by merchants within the site.
• Respond and resolve merchant facing requests via ticketing system around inventory related issues within 2-hour SLA.
• Communicate updates and relay important operational information about merchants directly to OSS Area Manager.
• Present weekly performance reports during business review with leaders from partner fulfillment center.
• Comply with all food safety and compliance policies and regulations.
• This role includes responsibility for ensuring products are handled, stored, and distributed in a manner that maintains their safety, quality, and legality. Team members are expected to follow all standard operating procedures, report any concerns related to product condition or integrity, support traceability through accurate record-keeping, and contribute to a culture of continuous improvement and product safety awareness.
• Other duties/responsibilities as necessary.

Skills

ICQA

English fluency

Independence on-site

Communication

Time management

Detail oriented

Interpersonal skills

Adaptability

Physical stamina

Tools

WMS software

RF scanner

Job description

ShipBob is seeking an Onsite Merchant Support Specialist to monitor inventory and support fulfillment centers in Iron Mountain, MI. You will run cycle counts, investigate discrepancies, and perform audits with a 2-hour SLA for merchant requests.

Reporting to the OSS Area Manager, you will help maintain quality, safety, and compliance while improving processes and supporting scalable operations. Join a high-performing culture at ShipBob.