Onsite Inventory & Customer Solutions Specialist

Grainger; Lenexa (KS); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Medical insurance

PTO and holidays

401(k) plan

Job summary

Grainger is seeking an Onsite Services Representative to service multiple customer locations, manage inventory, and drive account growth through Grainger’s KeepStock program. You will stock, patch, and rotate inventory, while delivering outstanding customer service and implementing sales strategies.

The role emphasizes proactive problem-solving, adherence to safety protocols, and collaboration with sales partners to expand Grainger offerings at customer sites.

Qualifications

• 3 years' experience in selling or service environment.
• Collaboration and problem-solving skills.
• Ability to lift 25 to 60lbs and/or work in difficult positions.
• Have and maintain a valid driver's license in State of residence.
• Must carry required levels of automobile insurance.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs.
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings.

Skills

Collaboration

Problem-solving

Customer service

Physical ability to lift 25-60 lbs

Driver's license

Education

High School Diploma or equivalent

Job description

Grainger is seeking an Onsite Services Representative to service multiple customer locations, manage inventory, and drive account growth through Grainger’s KeepStock program. You will stock, patch, and rotate inventory, while delivering outstanding customer service and implementing sales strategies.

The role emphasizes proactive problem-solving, adherence to safety protocols, and collaboration with sales partners to expand Grainger offerings at customer sites.