Field Inventory & Service Specialist

Zoro Tools; Richmond (VA); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health insurance from day one

401(k) with company match

Paid time off (PTO)

Employee discounts

Safety shoes provided

Job summary

Grainger is hiring a full-time On-Site Service Representative in the Richmond, VA area. You will support customers by managing their inventory, delivering outstanding service, and driving account growth through the KeepStock program. You will work with partners to propose Grainger solutions for MRO needs.

You will service multiple locations, stock products, resolve issues promptly, and identify process improvements while following routing guides and safety requirements.

Qualifications

• 3 years' experience in selling or service environment.
• High School Diploma or equivalent.

Responsibilities

• Service multiple customer locations.
• Receive and stock purchased product in designated customer locations, ensure product stocking levels by scanning for ordering purposes as inventory is depleted.
• Resolve customer problems promptly to retain and promote customer loyalty.
• Follow designated route defined by routing software tools and maintain route guides.
• Identify continuous improvement opportunities in productivity, process, and cycle time.
• Comply with safety and inspection requirements of the facility where the service is being provided.
• Help create new orders by engaging with customers to identify additional product needs
• Probes for customer needs during each site visit and works with sales partners to expand Grainger offerings

Skills

Customer service

Inventory management

Problem solving

Collaboration

Driving safety

Education

High School Diploma

Job description

Grainger is hiring a full-time On-Site Service Representative in the Richmond, VA area. You will support customers by managing their inventory, delivering outstanding service, and driving account growth through the KeepStock program. You will work with partners to propose Grainger solutions for MRO needs.

You will service multiple locations, stock products, resolve issues promptly, and identify process improvements while following routing guides and safety requirements.