On-Site Inmate Tech & Telecom Specialist

ShawnTech Communications, Inc.; Caldwell, Northern (OH, KY); Hybrid; USD 50,000 - 65,000; Full time

Job summary

ShawnTech Communications, Inc. is seeking a trustworthy and versatile technical professional to support inmate technologies, including phones, video visitation systems, and inmate tablets.

The role requires daily data entry and the ability to work independently within a correctional facility while engaging with customers, staff, and partners. Ideal candidates have telecom wiring, computer maintenance and repair, general mechanical aptitude, and software application experience.

Qualifications

• 2+ years of telecommunications experience including installation, repair, and troubleshooting of inmate communication systems.
• 2 years of experience with computer / network installation and repair.
• Strong organizational, interpersonal, presentation and communication skills.
• High School Diploma or GED; some college courses preferred.
• Basic computer skills.
• Must be able to consistently pass criminal background screens.
• Previous Inmate Telecom experience highly preferred.
• Experience with wireless networking and cabling.
• Knowledge of fiber optic cable, testing, splicing, and provisioning is a plus.
• Basic understanding of network and bandwidth capabilities of services offered.
• Analyze Issues: Gathers and analyzes the most critical information needed to understand problems; probes and looks past symptoms to determine underlying causes of problems and issues; integrates information from a variety of sources to arrive at optimal solutions; detects inaccuracies or flaws in reasoning; and defines reasonable alternatives to resolve problems.
• Build Relationships: Relates to others in an open, friendly, accepting, and respectful manner; is viewed as approachable and shows interest in others; develops and maintains high-quality relationships with managers, peers, and direct reports; demonstrates style flexibility when relating to a variety of people and situations; uses formal and informal networks to get things accomplished; identifies and cultivates relationships with key colleagues and stakeholders in other parts of the organization; and builds and maintains appropriate contacts and networks with people in the industry or profession.
• Champion Change: Approaches problems with curiosity and open-mindedness; generates innovative ideas and solutions; stimulates creativity and innovation in others; challenges the way things have always been done; champions new ideas and initiatives; and supports those who initiate change and take risks.
• Coach and Develop People: Creates an effective learning environment by fostering coaching partnerships with employees; helps others understand their skills portfolio; creates joint development and coaching plans; orchestrates learning opportunities; provides relevant, high-impact feedback; and serves as an effective role model for development.
• Drive for Results: Sets challenging goals and puts a top priority on getting results; conveys a sense of urgency and drives issues to closure; persists in the face of obstacles; demonstrates initiative and sets high personal standards of performance; maintains a consistent, high level of productivity; and is committed to the organization.
• Use Sound Judgment: Brings to bear the appropriate knowledge and expertise in making decisions; considers alternate solutions before making decisions; bases decisions on sound logic and rationale; advances problems toward resolution when encountering ambiguity or uncertainty; chooses the best alternative based on consideration of pros, cons, tradeoffs, timing, and available resources; makes timely decisions on problems and issues requiring immediate attention; and makes sounds decisions on complex issues and problems.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts. Interfacing with all correctional personnel, various vendors, and contractors to resolve all onsite technical problems.
• Monitoring time and controlling service-related expenses
• Delivering services in a timely and effective manner to ensure optimal system performance resulting in highly satisfied customers.
• Provide onsite instruction and training for site personnel, as necessary.

Skills

Telecommunications

Network installation

Troubleshooting

Education

High School Diploma or GED

Job description

ShawnTech Communications, Inc. is seeking a trustworthy and versatile technical professional to support inmate technologies, including phones, video visitation systems, and inmate tablets.

The role requires daily data entry and the ability to work independently within a correctional facility while engaging with customers, staff, and partners. Ideal candidates have telecom wiring, computer maintenance and repair, general mechanical aptitude, and software application experience.