Onsite Inmate Tech & Telecom Specialist

ShawnTech Communications, Inc; Richmond (VA); On-site; USD 55,000 - 75,000; Full time

Job summary

ShawnTech Communications, Inc. seeks a versatile telecommunications technician to support inmate technology systems at correctional facilities. You will troubleshoot phones, video visitation, and inmate tablets, perform daily data entry, and maintain onsite telecom hardware and cabling while delivering strong customer service.

Strong repair, wiring, and network knowledge, plus the ability to work independently inside facilities, are required. A clean background check is essential.

Qualifications

• 2+ years in telecommunications including inmate systems.
• Experience with computer repair and network installation.
• Strong organizational and communication skills.
• Must pass criminal background screening.

Responsibilities

• Troubleshooting, correcting, and servicing issues with inmate technology systems.
• Maintain, repair, and operate the onsite telecommunications hardware, networking hardware/software, access points, various electronic equipment, and wiring at all assigned correctional facilities.
• Addressing basic telephone repair and maintenance needs of the facility.
• Meeting all service requirements as set forth by the customer contract.
• Building and maintaining working relationships with the facility personnel and customer contacts.
• Interfacing with all correctional personnel, various vendors, and contractors to resolve onsite technical problems.
• Monitoring time and controlling service-related expenses.
• Delivering services in a timely and effective manner ensures optimal system performance.
• Provide onsite instruction and training for site personnel.
• Money handling. Kiosk collections. Collect funds from kiosk and prep for armored car pick-up.

Skills

Telecommunications experience

Network installation

Customer service

Background check clearance

Education

High School Diploma or GED

Tools

Onsite wiring tools

Job description

ShawnTech Communications, Inc. seeks a versatile telecommunications technician to support inmate technology systems at correctional facilities. You will troubleshoot phones, video visitation, and inmate tablets, perform daily data entry, and maintain onsite telecom hardware and cabling while delivering strong customer service.

Strong repair, wiring, and network knowledge, plus the ability to work independently inside facilities, are required. A clean background check is essential.