Onsite IFM Leader: Drive Operations & Client Success

Jones Lang LaSalle Incorporated; Sunnyvale (CA); On-site; USD 165,000 - 185,000; Full time

Benefits offered by this job

401(k) plan with matching company

Comprehensive Medical, Dental & Vision

Paid parental leave

Paid Time Off and Company Holidays

Daily Pay

Job summary

Jones Lang LaSalle Incorporated (JLL) is seeking an IFM Lead to oversee all Integrated Facilities Management operations within a defined area, ensuring contract governance and high client satisfaction. You will connect with regional leadership and site teams, travel across all sites, and implement SOPs and best practices to improve performance.

The role requires 8+ years in facilities management, strong leadership, and excellent communication.

Qualifications

• Bachelor's degree or equivalent work experience in facilities management with management/technical emphasis.
• 8+ years of experience in facilities management, with a focus on integrated facilities management.
• Experience managing teams and facilities across multiple and remote locations.
• Excellent communication and interpersonal skills for building relationships with various stakeholders.
• Strong business acumen and financial management capabilities.
• Sound knowledge of health and safety regulations and compliance.
• Ability to travel within the assigned area as necessary.
• MBA degree preferred.
• Experience translating client needs and balancing client interests with those of the organization.
• Demonstrated experience driving operational efficiency and implementing innovative solutions.
• Familiarity with technology solutions and tools for operations optimization.
• Experience with cross-selling services and identifying growth opportunities.
• Background in emergency prevention and operational controls.
• Track record of fostering collaborative team cultures and talent development.

Responsibilities

• Leading and managing all IFM operations within your assigned area to meet JLL and client objectives
• Serving as the primary contact and escalation point for buildings within your portfolio regarding service delivery
• Building and maintaining strong client relationships to address operational challenges proactively
• Big picture thinking and supporting the client through rapid change
• Bringing JLL best practices to the account and supporting creation of SOPs
• Assisting with budget development and achieving agreed financial targets and KPI metrics
• Assisting in creating SLAs and training teams on how to execute them effectively
• Supporting transition and utilization of Corrigo Tracking metrics and using them to assist the Account Director on creation of initiatives to improve operations
• Managing team performance and ensuring services are understood, teams are well trained and services are delivered in adherence to contracts, KPIs, and service level agreements
• Managing vendor relationships and implementing best practices across operations
• Implementing area-specific initiatives while ensuring alignment with regional standards and procedures
• Fostering team development through succession planning and performance management

Skills

IFM operations

Team leadership

Stakeholder management

Financial management

Cross-functional collaboration

Travel availability

Ambiguity handling

Education

Bachelor's degree in facilities management

MBA preferred

Tools

Corrigo Tracking

Job description

Jones Lang LaSalle Incorporated (JLL) is seeking an IFM Lead to oversee all Integrated Facilities Management operations within a defined area, ensuring contract governance and high client satisfaction. You will connect with regional leadership and site teams, travel across all sites, and implement SOPs and best practices to improve performance.

The role requires 8+ years in facilities management, strong leadership, and excellent communication.