Facilities Operations Leader — IFM Excellence

JLL; Hicksville (NY); On-site; USD 90,000 - 120,000; Full time

Job summary

JLL in Hicksville, NY, is seeking an Operations Manager to lead an Integrated Facility Management (IFM) team across multiple client sites. You will oversee and optimize daily operations, drive process improvements, and ensure timely, high-quality service delivery to clients.

You will collaborate with Engineering, IT, and client stakeholders to implement data-driven solutions, reduce costs, and elevate client experience, while building a culture of reliability and accountability.

Qualifications

• Experience leading IFM operations teams.
• Ability to optimize processes and drive results.
• Proven track record in data-driven operations.

Responsibilities

• Provide operational leadership setting the account's direction for the IFM team.
• Collaborate with stakeholders to align solutions and drive programs including data management and analytics.
• Proactively manage projects to meet milestones and resolve issues.
• Develop and implement programs to reduce costs and increase field productivity.
• Identify risks and implement resolutions with cross-functional teams.
• Oversee systems and tools supporting the IFM team, including Corrigo and IntelliCommand.

Skills

Operational leadership

Project management

Data governance

Stakeholder management

Tools

Corrigo

IntelliCommand

Operations Risk Register

Telecom Site Tiering Tracker

Job description

JLL in Hicksville, NY, is seeking an Operations Manager to lead an Integrated Facility Management (IFM) team across multiple client sites. You will oversee and optimize daily operations, drive process improvements, and ensure timely, high-quality service delivery to clients.

You will collaborate with Engineering, IT, and client stakeholders to implement data-driven solutions, reduce costs, and elevate client experience, while building a culture of reliability and accountability.