Strategic IFM Operations Lead

JLL; Richmond (VA); On-site; USD 90,000 - 130,000; Full time

Job summary

JLL is seeking an IFM Operations Support Manager in Richmond, VA to drive operational excellence across multiple facility management contracts. You will oversee day-to-day support, monitor KPIs, and lead site teams while partnering with clients and vendors to ensure service quality and continuous improvement.

Ideal candidates have 5–7 years in facility operations with supervisory experience, strong CMMS usage, and excellent communication and project management skills.

Qualifications

• Bachelor's degree in Facilities Management, Business Administration, Engineering, or related field preferred.
• 5–7 years in facility management operations, with 2–3 years in a supervisory role in integrated facilities.

Responsibilities

• Operational Excellence: oversee day-to-day support across multiple contracts, ensuring SLAs and KPIs are met.
• Performance Management: monitor metrics, generate reports, and implement corrective actions.
• Client Relationship Management: serve as main point of contact for client inquiries and escalations.
• Team Leadership and Development: mentor site managers, conduct training, promote continuous learning.
• Contract and Vendor Management: support procurement, vendor performance, and invoicing.
• Systems and Technology: leverage CMMS and digital tools to track work orders and assets.

Skills

CMMS Corrigo

Bldg systems basics

MS Office & Google

Maintenance principles

Analytical skills

Communication

Project management

Time management

Client relations

Decision making

Education

CFM / FMP / PMP / LEED (certifications)

Tools

Corrigo CMMS

SharePoint

Google Sheets

PowerPoint

Job description

JLL is seeking an IFM Operations Support Manager in Richmond, VA to drive operational excellence across multiple facility management contracts. You will oversee day-to-day support, monitor KPIs, and lead site teams while partnering with clients and vendors to ensure service quality and continuous improvement.

Ideal candidates have 5–7 years in facility operations with supervisory experience, strong CMMS usage, and excellent communication and project management skills.