Onsite HR Helpdesk Advisor — Fast-Paced Case Support

StartupNWA; Northern (KY); Hybrid; USD 53,726,000 - 89,268,000; Full time

Job summary

Tyson Foods is seeking a People Operations support specialist to provide process and transactional support for HR systems. You will handle case management via ServiceNow, chat, and phone, supporting high-volume inquiries and LOA processes.

The role emphasizes first-level issue resolution, data updates, and HR inbox monitoring, with collaboration across Centers of Excellence and leadership to ensure timely responses.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support role and data-entry experience.
• Proficient in Microsoft Excel, Word, and PowerPoint; HR systems knowledge a plus.
• Excellent communication skills, both verbal and written.
• Strong multitasking, organization, and teamwork in a fast-paced environment.

Responsibilities

• Receives and provides basic navigation support for routine correspondence per established procedures.
• Review and update key business processes and master data components.
• Collaborate with People Operations to achieve faster support SLAs and meet KPIs.

Skills

Customer support

Communication

Multitasking

Teamwork

Data entry

Education

Bachelor's degree

Tools

Excel

Word

PowerPoint

Job description

Tyson Foods is seeking a People Operations support specialist to provide process and transactional support for HR systems. You will handle case management via ServiceNow, chat, and phone, supporting high-volume inquiries and LOA processes.

The role emphasizes first-level issue resolution, data updates, and HR inbox monitoring, with collaboration across Centers of Excellence and leadership to ensure timely responses.