On-Site HR Support Specialist — ServiceNow Focused

Tyson Foods; Springdale (AR); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Paid time off

401(k) plan

Health insurance

Life insurance

Dental insurance

Vision insurance

Prescription drug benefits

Job summary

Tyson Foods in Springdale, AR is hiring an HR Support Specialist to provide process and transactional support for HR systems. You will be the first point of contact for users via ServiceNow, chat and phone, handling high volume calls and basic inquiries while maintaining data accuracy.

The role focuses on HR data updates, LOA support, inbox monitoring, and collaboration with the People Operations team to meet service levels.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• 2+ years relevant customer support experience.
• Proficient in Microsoft Excel, Word, and PowerPoint; HR systems knowledge is a plus.

Responsibilities

• Provides first-level HR system and process support via ServiceNow, chat, and phone.
• Handles high-volume calls and inboxes; resolves basic requests and escalates when needed.
• Maintains HR data, supports LOA processes, and collaborates with People Operations to meet SLAs.

Skills

Customer service

Data entry

Excel

Word

PowerPoint

Communication

Analytical thinking

Teamwork

Education

Bachelor's degree

Tools

SAP/HR

Workday (not required)

Job description

Tyson Foods in Springdale, AR is hiring an HR Support Specialist to provide process and transactional support for HR systems. You will be the first point of contact for users via ServiceNow, chat and phone, handling high volume calls and basic inquiries while maintaining data accuracy.

The role focuses on HR data updates, LOA support, inbox monitoring, and collaboration with the People Operations team to meet service levels.