On-site HR Systems & Service Desk Specialist

Tyson Foods; Tecumseh Township (MI); On-site; USD 29,000 - 48,000; Full time

Job summary

Tyson Foods, Inc. in Tecumseh, MI, is seeking a Customer Support Specialist to provide HR systems support through ServiceNow, chat, and phone. You will handle high-volume walk-up requests and first-level troubleshooting for the People Operations team.

Responsibilities include handling data entry, updating personal information in HR systems, LOA navigation, and monitoring HR inboxes to respond or escalate quickly while maintaining quality, accuracy, and service levels in a fast-paced environment.

Qualifications

• Education: Bachelors degree or equivalent combination of education and experience.
• Experience: 2+ years relevant customer support role and past data entry experience.
• Computer Skills: Intermediate computer skills including generating simple letters, spreadsheets and/or graphics; proficient in Excel, Word, and PowerPoint.
• Communication Skills: Excellent verbal and written communication with end users.
• Special Skills: Strong customer service, analytical and troubleshooting abilities; ability to multi-task in a fast-paced team environment.

Responsibilities

• Receives and provides basic navigation support for routine correspondence following established procedures (address changes, application support, background check corrections, employee self-service).
• Review and update of key business processes and general master data components.
• Collaboration with the People Operations team to achieve faster support SLAs and meet KPIs.

Skills

Customer service

Communication skills

Analytical thinking

Troubleshooting

Multitasking

Team collaboration

Education

Bachelor's degree or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Tyson Foods, Inc. in Tecumseh, MI, is seeking a Customer Support Specialist to provide HR systems support through ServiceNow, chat, and phone. You will handle high-volume walk-up requests and first-level troubleshooting for the People Operations team.

Responsibilities include handling data entry, updating personal information in HR systems, LOA navigation, and monitoring HR inboxes to respond or escalate quickly while maintaining quality, accuracy, and service levels in a fast-paced environment.