HR Service Desk Specialist — On-Site

Tyson Foods; Tecumseh (NE); On-site; USD 28,000 - 48,000; Full time

Job summary

Tyson Foods in Tecumseh, NE is seeking an HR Systems Support specialist to serve as the first point of contact for users via ServiceNow, chat, and phone. You will handle high-volume walk-up support, manage incoming HR inquiries, and resolve first-level requests related to personnel data, LOA navigation, and HR system navigation.

The role requires a Bachelor's degree and 2+ years in customer support, strong Excel/Word/PowerPoint skills, and excellent communication.

Qualifications

• Bachelor's degree or equivalent combination of education and experience.
• Minimum 2+ years in a customer support role with data entry experience.
• Proficient in Microsoft Excel, Word and PowerPoint; basic HR systems experience is a plus.
• Excellent written and verbal communication; able to work with a broad user base.
• Detail-oriented, able to multi-task in a fast-paced environment.

Responsibilities

• Provide first-level HR systems and process support via ServiceNow, chat and phone.
• Handle high-volume walk-up support and case management for HR inquiries.
• Maintain data accuracy, update personal information in HR records, and assist with LOA processes.

Skills

Customer service

Communication skills

Data entry

Analytical thinking

Teamwork

Multitasking

HR systems knowledge

Microsoft Office

Education

Bachelor's degree or equivalent

Tools

SAP/HR

Workday

Job description

Tyson Foods in Tecumseh, NE is seeking an HR Systems Support specialist to serve as the first point of contact for users via ServiceNow, chat, and phone. You will handle high-volume walk-up support, manage incoming HR inquiries, and resolve first-level requests related to personnel data, LOA navigation, and HR system navigation.

The role requires a Bachelor's degree and 2+ years in customer support, strong Excel/Word/PowerPoint skills, and excellent communication.