Onsite Hospital Transport Coordinator

Armstrong Ambulance Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Full time

Job summary

Armstrong Ambulance Inc. in Arlington, MA, is seeking a Clinical Coordinator to manage patient medical transportation needs at partner hospitals, coordinating ALS, BLS, or wheelchair van services on site.

You will book calls in the medical dispatch system, gather required paperwork, prioritize transports with hospital staff, secure prior authorization, arrange payment, and relay transport times and updates to patients, families, and clinicians.

Qualifications

• Healthcare/EMS experience required.
• Certified in Basic Life Support CPR.
• Valid motor vehicle operator license with clean driving history.
• CORI background check and drugs screen required.
• Commitment to providing exemplary customer service.

Responsibilities

• Manages patient transportation needs within the hospital facility.
• Assists hospital staff with booking appropriate mode of transportation and gathering necessary paperwork.
• Coordinates patient priorities with hospital staff and the medical transportation dispatch center.
• Communicates transportation updates with hospital staff, patients, and families.
• Answers clinical, logistical, or insurance questions regarding medical transportation from patients or families.
• Provides excellent customer service to patients, families, and hospital staff.
• Secures payment when necessary prior to transport.

Skills

Customer service commitment

Education

Healthcare/EMS experience

Job description

Armstrong Ambulance Inc. in Arlington, MA, is seeking a Clinical Coordinator to manage patient medical transportation needs at partner hospitals, coordinating ALS, BLS, or wheelchair van services on site.

You will book calls in the medical dispatch system, gather required paperwork, prioritize transports with hospital staff, secure prior authorization, arrange payment, and relay transport times and updates to patients, families, and clinicians.