Part-Time Hospital EMS Transport Coordinator

Armstrong Ambulance Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Part time

Job summary

Armstrong Ambulance Inc. in Arlington, MA is seeking a Part Time EMS Facilitator stationed onsite at Melrose-Wakefield Hospital to coordinate patient transportation needs.

You will handle ALS, BLS, and wheelchair van services, acting as the primary contact for clinical, logistical, and insurance questions related to each patient’s transport. The role requires Healthcare/EMS experience, BLS CPR certification, and a valid driver’s license.

Qualifications

• Healthcare/EMS experience required.
• Certification in Basic Life Support CPR.
• Valid motor vehicle operator license with satisfactory driving history.
• Candidate must pass CORI background check.
• Candidate must pass drug screen and lift test.
• Commitment to providing exemplary customer service.

Responsibilities

• Manages medical transportation needs for patients within the facility.
• Assists hospital staff with booking appropriate mode of transportation and gathering necessary paperwork.
• Coordinates patient priorities with hospital staff and medical transportation dispatch center.
• Communicates transportation updates with hospital staff, patients and families.
• Answers clinical, logistical, or insurance questions regarding medical transportation.
• Provides excellent customer service to patients, their families, and hospital staff.
• Solicits regular feedback from hospital staff and creates a structured feedback loop with management and EMS operations.
• Communicates effectively with EMS agencies, physicians, and other healthcare providers.
• Acts as the subject matter expert on the facility needs and transport patterns.
• Works with EMS and Hospital Management team to improve efficiencies within the hospital system.
• Understands and assists staff with following insurance processes and meeting requirements for Mass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

Skills

EMS experience

Customer service

Education

Basic Life Support CPR

Job description

Armstrong Ambulance Inc. in Arlington, MA is seeking a Part Time EMS Facilitator stationed onsite at Melrose-Wakefield Hospital to coordinate patient transportation needs.

You will handle ALS, BLS, and wheelchair van services, acting as the primary contact for clinical, logistical, and insurance questions related to each patient’s transport. The role requires Healthcare/EMS experience, BLS CPR certification, and a valid driver’s license.