EMS Facilitator at Melrose-Wakefield

ADP, Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Full time

Job summary

Armstrong Ambulance Service is seeking an EMS Facilitator at Melrose-Wakefield to manage patient medical transportation on site in Arlington, MA. The role requires coordinating with hospital staff, dispatch centers, and families to ensure timely ALS, BLS, or wheelchair transport and insurance compliance.

Responsibilities include handling paperwork, prioritizing transfers, answering clinical and insurance questions, and maintaining high levels of customer service across teams.

Qualifications

• Certification in Basic Life Support CPR.
• Valid motor vehicle operator license with satisfactory driving history.
• Candidate must pass a background check including CORI.
• Candidate must pass a drugs screen and lift test.
• Commitment to providing exemplary customer service.

Responsibilities

• Manages medical transportation needs for patients within the facility.
• Assists hospital staff with booking appropriate mode of transportation and gathering necessary paperwork.
• Coordinates patient priorities with hospital staff and medical transportation dispatch center.
• Communicates transportation updates with hospital staff, patients, and families.
• Answers clinical, logistical, or insurance questions regarding medical transportation.
• Provides excellent customer service to patients, their families, and hospital staff.
• Solicits regular feedback from hospital staff and creates a structured feedback loop with management and EMS operations.
• Communicates effectively with EMS agencies, physicians, and other healthcare providers.
• Works with EMS and Hospital Management to improve efficiencies within the hospital system.
• Understands and assists staff with following insurance processes and meeting requirements for Mass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements.
• Secures payment when necessary prior to transport.

Skills

Customer service

Education

Certification in Basic Life Support CPR

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

EMS Facilitator at Melrose-Wakefield

Management Full Time Arlington, MA, US

Salary Range: $25.00 To $34.00 Hourly

The EMS Facilitator will be located onsite at one of our partner hospitals to manage patient medical transportation needs and is responsible for ensuring that each patient receives on time and appropriate ALS, BLS, or wheelchair van transportation. Responsibilities include booking calls into our medical dispatch system, gathering necessary paperwork for each transfer, working with hospital staff to prioritize patient transports, ensuring prior authorization for insurance, securing payment, and communicating transport times or other updates with hospital staff, patients, and the patients’ families. The EMS Facilitator will be the point person to help answer any clinical, logistical, or insurance questions about each patient’s medical transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages medical transportation needs for patients within the specified healthcare facility.
• Assistshospitalstaffwithbookingappropriatemodeoftransportationandgatheringnecessary paperwork.
• Coordinatespatientprioritieswithhospitalstaffandmedicaltransportationdispatchcenter.
• Communicatestransportationupdateswithhospitalstaff,patientsandpatients’families.
• Answersclinical,logistical,orinsurancequestionsregardingmedicaltransportationfrompatientsor their families.
• Providesexcellentcustomerservicetopatients,theirfamilies,andhospitalstaff.
• Solicitsregularfeedbackfromhospitalstaffandcreatesastructuredfeedbackloopwithmanagement and EMS operations.
• CommunicateseffectivelywithEMSagencies,physicians,andotherhealthcareproviders.
• Actsasthesubjectmatterexpertonthefacilityneedsandtransportpatterns.
• WorkswithEMSandHospitalManagementteamstoimproveefficiencieswithinthehospitalsystem.
• UnderstandsandassistsstaffwithfollowinginsuranceprocessesandmeetingrequirementsforMass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

COMPANY STANDARDS:

• Performsalldutiesinasafe,courteous,confidentialandprofessionalmanner.
• Maintainsapositiveandprofessionalimagebybeingwellgroomedandproperlyattiredatall times.
• Maintainsresponsereadinessconsistentwithcompany’sresponsecriteria.
• Mentors,trains,andencouragesfellowstaffasneededtohelpthemattaintheirfullpotential.
• Completes all reports legibly, accurately, and on a timely basis.
• MaintainsconfidentialityofallcustomerandArmstronginformation.

PATIENT PRIVACY:

• EmployeesareexpectedtoprotecttheprivacyofallpatientinformationinaccordancewithCompany policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
• Employees may access protected health information and other patient information only to the extent thatitisnecessarytocompletejobdutiesandmayonlysharesuchinformationwiththosewhohave a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
• Employeesareencouragedandexpectedtoreport,withoutthethreatofretaliation,anyconcerns regardingthe company’s policiesandproceduresonpatient privacyandanyobserved practicesin violation of that policy to the designated management personnel.

QUALIFICATIONS:

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

Qualifications

• CertificationinBasicLifeSupportCPR
• Validmotorvehicleoperatorlicensewithsatisfactorydrivinghistory
• CandidatemustpassabackgroundcheckincludingCORI
• Candidatemustpassadrugscreenandlifttest
• Commitmenttoprovidingexemplarycustomerservice

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must:

• Abilitytoliftandmaneuver125poundswithassistanceandwithoutdifficulty
• Abilitytowalkupanddownstairswithoutdifficulty
• Abilitytoliftandcarry125poundsupanddowntwoflightsofstairswithassistanceandwithout difficulty
• Abilitytosit,stand,andkneelforlongperiodsoftime
• Abilitytowalkwithoutdifficultyandwithoutaffectingtheimmediateperformanceofjob-relatedduties

Armstrong Ambulance Service is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.