EMS Operations Coordinator

Automatic Data Processing, Inc.; Arlington (MA); On-site; USD 34,000 - 47,000; Full time

Job summary

Armstrong Ambulance Service is seeking an EMS Facilitator at Melrose-Wakefield to manage patient medical transportation on site in Arlington, MA. The role requires coordinating with hospital staff, dispatch centers, and families to ensure timely ALS, BLS, or wheelchair transport and insurance compliance.

Responsibilities include handling paperwork, prioritizing transfers, answering clinical and insurance questions, and maintaining high levels of customer service across teams.

Qualifications

• Certification in Basic Life Support CPR.
• Valid motor vehicle operator license with satisfactory driving history.
• Candidate must pass a background check including CORI.
• Candidate must pass a drugs screen and lift test.
• Commitment to providing exemplary customer service.

Responsibilities

• Manages medical transportation needs for patients within the facility.
• Assists hospital staff with booking appropriate mode of transportation and gathering necessary paperwork.
• Coordinates patient priorities with hospital staff and medical transportation dispatch center.
• Communicates transportation updates with hospital staff, patients, and families.
• Answers clinical, logistical, or insurance questions regarding medical transportation.
• Provides excellent customer service to patients, their families, and hospital staff.
• Solicits regular feedback from hospital staff and creates a structured feedback loop with management and EMS operations.
• Communicates effectively with EMS agencies, physicians, and other healthcare providers.
• Works with EMS and Hospital Management to improve efficiencies within the hospital system.
• Understands and assists staff with following insurance processes and meeting requirements for Mass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements.
• Secures payment when necessary prior to transport.

Skills

Customer service

Education

Certification in Basic Life Support CPR

Job description

Armstrong Ambulance Service is seeking an EMS Facilitator at Melrose-Wakefield to manage patient medical transportation on site in Arlington, MA. The role requires coordinating with hospital staff, dispatch centers, and families to ensure timely ALS, BLS, or wheelchair transport and insurance compliance.

Responsibilities include handling paperwork, prioritizing transfers, answering clinical and insurance questions, and maintaining high levels of customer service across teams.