Clinical Coordinator

Armstrong Ambulance; Arlington (MA); Presencial; USD 34.000 - 47.000; Jornada completa

Descripción de la vacante

Armstrong Ambulance Inc. in Arlington, MA, is seeking a Clinical Coordinator to manage patient medical transportation needs at partner hospitals, coordinating ALS, BLS, or wheelchair van services on site.

You will book calls in the medical dispatch system, gather required paperwork, prioritize transports with hospital staff, secure prior authorization, arrange payment, and relay transport times and updates to patients, families, and clinicians.

Formación

• Healthcare/EMS experience required.
• Certified in Basic Life Support CPR.
• Valid motor vehicle operator license with clean driving history.
• CORI background check and drugs screen required.
• Commitment to providing exemplary customer service.

Responsabilidades

• Manages patient transportation needs within the hospital facility.
• Assists hospital staff with booking appropriate mode of transportation and gathering necessary paperwork.
• Coordinates patient priorities with hospital staff and the medical transportation dispatch center.
• Communicates transportation updates with hospital staff, patients, and families.
• Answers clinical, logistical, or insurance questions regarding medical transportation from patients or families.
• Provides excellent customer service to patients, families, and hospital staff.
• Secures payment when necessary prior to transport.

Conocimientos

Customer service commitment

Educación

Healthcare/EMS experience

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Clinical Coordinator

Management Full Time Arlington, MA, US

30+ days ago Requisition ID: 1107

Salary Range: $25.00 To $34.00 Hourly

The Clinical Coordinator will be located onsite at one of our partner hospitals to manage patient medical transportation needs and is responsible for ensuring that each patient receives on time and appropriate ALS, BLS, or wheelchair van transportation. Responsibilities include booking calls into our medical dispatch system, gathering necessary paperwork for each transfer, working with hospital staff to prioritize patient transports, ensuring prior authorization for insurance, securing payment, and communicating transport times or other updates with hospital staff, patients, and the patients’ families. The Clinical Coordinator will be the point person to help answer any clinical, logistical, or insurance questions about each patient’s medical transportation.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Manages medical transportation needs for patients within the specified healthcare facility.
• Assistshospitalstaffwithbookingappropriatemodeoftransportationandgatheringnecessary paperwork.
• Coordinatespatientprioritieswithhospitalstaffandmedicaltransportationdispatchcenter.
• Communicatestransportationupdateswithhospitalstaff,patientsandpatients’families.
• Answersclinical,logistical,orinsurancequestionsregardingmedicaltransportationfrompatientsor their families.
• Providesexcellentcustomerservicetopatients,theirfamilies,andhospitalstaff.
• Solicitsregularfeedbackfromhospitalstaffandcreatesastructuredfeedbackloopwithmanagement and EMS operations.
• CommunicateseffectivelywithEMSagencies,physicians,andotherhealthcareproviders.
• Actsasthesubjectmatterexpertonthefacilityneedsandtransportpatterns.
• WorkswithEMSandHospitalManagementteamstoimproveefficiencieswithinthehospitalsystem.
• UnderstandsandassistsstaffwithfollowinginsuranceprocessesandmeetingrequirementsforMass Health, Medicare, and Managed Care plans.
• Works with hospital staff to complete prior authorization/insurance requirements
• Secures payment when necessary prior to transport.

COMPANY STANDARDS:

• Performsalldutiesinasafe,courteous,confidentialandprofessionalmanner.
• Maintainsapositiveandprofessionalimagebybeingwellgroomedandproperlyattiredatall times.
• Maintainsresponsereadinessconsistentwithcompany’sresponsecriteria.
• Mentors,trains,andencouragesfellowstaffasneededtohelpthemattaintheirfullpotential.
• Completes all reports legibly, accurately, and on a timely basis.
• MaintainsconfidentialityofallcustomerandArmstronginformation.

PATIENT PRIVACY:

• EmployeesareexpectedtoprotecttheprivacyofallpatientinformationinaccordancewithCompany policies, procedures, and practices, as required by Law, and in accordance with general principles of professionalism as a health care provider.
• Employees may access protected health information and other patient information only to the extent thatitisnecessarytocompletejobdutiesandmayonlysharesuchinformationwiththosewhohave a need to know specific patient information to complete their job responsibilities related to treatment, payment, or other company operations.
• Employeesareencouragedandexpectedtoreport,withoutthethreatofretaliation,anyconcerns regardingthe company’s policiesandproceduresonpatient privacyandanyobserved practicesin violation of that policy to the designated management personnel.

QUALIFICATIONS:

Toperformthisjobsuccessfully,anindividualmustbeabletoperformeachessentialdutysatisfactorily.The requirements below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND/OR EXPERIENCE:

• Healthcare/EMS experience required.

Qualifications

• CertificationinBasicLifeSupportCPR
• Validmotorvehicleoperatorlicensewithsatisfactorydrivinghistory
• CandidatemustpassabackgroundcheckincludingCORI
• Candidatemustpassadrugscreenandlifttest
• Commitmenttoprovidingexemplarycustomerservice

PHYSICAL REQUIREMENTS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee must:

• Abilitytoliftandmaneuver125poundswithassistanceandwithoutdifficulty
• Abilitytowalkupanddownstairswithoutdifficulty
• Abilitytoliftandcarry125poundsupanddowntwoflightsofstairswithassistanceandwithout difficulty
• Abilitytosit,stand,andkneelforlongperiodsoftime
• Abilitytowalkwithoutdifficultyandwithoutaffectingtheimmediateperformanceofjob-relatedduties

Armstrong Ambulance Service is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.